Josette Failla, Pmp Email & Phone Number

Vermont, United States

Oversight of both an escalated call center team and a User Acceptance Testing (UAT) team within the Health Access Eligibility and Enrollment Unit. Time spent with testing included work such as forecasting release schedules, Center for Medicaid and Medicare Services (CMS) State testing team coordination to schedule testing windows to align with the scope of work. Coordinate vendor communication, and work with various internal stakeholders to identify defect severity and ranking. Time spent with the escalated call center included yearly work projections for a team of 8, implementing and revising processes to support lean management, coordination with State and Federal partners to streamline processes, develop working relationships, and act as a liaison between Vermont Health Connect and the Department of Corrections for health insurance needs of released individuals.

Vermont, United States

Subject Matter Expert for Qualified Health Plan eligibility, tax subsidy eligibility, and Open Enrollment for the Health Access Eligibility and Enrollment Unit within the Department of Vermont Health Access. Accountable for delivering operational requirements by governing deadlines provided by State leadership and the Center for Medicaid and Medicare Services (CMS) to provide compliant and timely service to Vermonters. Assisted in drafting of amendments to the scope of work for contracts with vendors to include necessary system improvements to meet compliance.

Vermont, United States

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Master Of Science - Ms, Health/Health Care Administration/Management