• Provide analytic and administrative support to the Deputy Director of Business Strategic Services.• Create, maintain, and analyze scheduled and ad-hoc reports utilizing Salesforce Cloud Coach and MS VBA.• Develop, standardize, and maintain new or improved processes based on findings and analysis.• Build and contribute subject matter expertise to team and organizational efforts.• Communicate process changes, enhancements, and modifications – verbally or through written documentation –so that issues and solutions are understood.

• Writing well designed, testable, efficient code by using best software development practices.• Creating website layouts/user interfaces by using HTML5/CSS3/JS best practices.• Data integration from various back-end services.

Interactive software for Advanced Products & Services Department- Primary contributor to the entire software life-cycle (design, coding, testing, integration, deployment, maintenance and support) for over 13 different applications using HTML, JavaScript and CSS.- Reduced the amount of OCRs (On-air Change Requests) by making more flexible applications.- Worked with project managers, designers and back-end developers in an Agile development atmosphere.- Participated and worked with remote teams during application deployments.- Used of TortoiseSVN source control for code maintenance, backup and track changes.- Implemented designs, including experimentation and multiple iterations.- Performed all testing and troubleshooting methods and documented resolutions in the system.- Modified existing software to correct errors, upgrade interfaces and improve performance.- Wrote maintainable and extensible code in a team environment.- Translated design team's UX wireframes and mockups into responsive, interactive features, using HTML/CSS and JavaScript.- Provided continued maintenance and development of bug fixes and patch sets for existing applications.

- Created and executed test cases, analyzed problems, and wrote detailed reports.- Organized and prioritized testing tasks as needed to meet project timelines.- Worked with the software development team to troubleshoot and resolve issues.- Write and execute SQL queries to analyze data and develop reports.- Used Microsoft VBA to write Excel or Word macros and tracking tools.- Created, updated and verified defects using the defect tracking system.- Logged results of test execution and recording the versions of the software tested.

QA ­ Software Testing Finalizing, implementing and prioritizing test cases (including the identification of test data) Verifying and updating bi-directional traceability between the test basis and test cases Executing test procedures either manually or by using HP Quality Center Logging the outcome of test execution and recording the identities and versions of the software under test, test tools and testware Comparing actual results with expected results Reporting defects as incidents and analyzing them in order to establish their cause using HP Quality Center Repeating test activities as a result of action taken for each defect Batch execution using Tivoli Job Scheduler Data Analysis using DB Visualizer

Monitoring and troubleshooting of backup software solutions: Norton Backup Exec & Acronis True Image On-site troubleshooting and repairing of Windows systems and peripherals Installation and configuration of Windows 7 & XP operating systems Responsible of Software and hardware maintenance Performed memory upgrades, replaced video cards, power supplies, UPS devices, DVD drives, Hard disk drives, replaced defective display monitors Ensured maximum Windows efficiency through regular system updates, patches, disk cleanups and disk defragmentation Excellent documentation for work provided on a daily basis In charge of the network monitoring Provided customer support regarding new software changes Discovered more efficient ways to improve data entry Development and maintenance of web ecommerce using Pinnacle Shopping Cart utility Responsible of running daily system backups