Dedicated Leader, Champion to the company, its people and customers. How often do you need a person to lead change in your enterprise? As an ambassador to change I am the Champion who for over 20 years has led teams of peers through smooth organizational transitions in several Fortune 500 companies. I foster change by leading from the customer’s perspective, taking action to achieve results and by cultivating a collaborative workplace of diversity and inclusion in logistics, call center and retail environments. I am a motivating mentor who excels at guiding others to achieve growth through training, ongoing performance management and goal focused coaching. I am also skilled in strategic communication, customer service, and troubleshooting. Bilingual in English and Spanish and ready to talk about becoming be a part of your enterprise.
307 Logistics
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Assistant Manager / Training Coordinator307 Logistics Sep 2020 - PresentJacksonville, Florida, United StatesTraining, development, coaching, managing and dispatching of up to 100 Delivery Associates for Amazon Prime's last mile delivery service DSP program. Selected, mentored and guided dedicated Delivery Associate Trainers, including ASL and Bilingual trainers. Wrote, tested and deployed in house training content, materials and driver aids. Assisted in fleet repairs and scheduled maintenance.
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Gig Worker / Lyft, Uber, Amazon FlexSelf-Employed Nov 2019 - Sep 2020Jacksonville, Florida, United StatesVentured into new business opportunities in the Gig economy. Established a subcontractor role with multiple ride share and delivery companies as a multifaceted strategy to increase profitability. - Currently hold an Excellent 5 star rating with Lyft after 8 months and 456 rides.- Maintained a Platinum 4.95 star rating as an Uber driver for over 8 months and 568 trips.- Hold Amazon Flex's highest standing of Fantastic in both reliability and delivery quality.
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Loss Prevention Safety OfficerState Farm ® Sep 2018 - Nov 2019Jacksonville, Florida AreaImplemented and oversaw company programs and procedures for loss prevention in occupational safety, security, environmental health, emergency management, and fire protection. Managed safety measures for 3 physical and virtual facilities housing 1,000+ employees. Executed incident/accident report investigations, ergonomic evaluations, and safety inspections. Met 100% governmental compliance for on-time federal, state, and local safety reporting. Facilitated incident response training, evacuation drills, and safety meetings for 1,000+ employees. Met 100% completion for safety inspections, audits, exercises and training by their monthly deadlines. -
Training Lead / Subject Matter Resource / Internet Support RepresentativeState Farm ® Jul 2014 - Sep 2018Jacksonville, Florida AreaTraining Lead / Subject Matter Resource / Internet Support Representative (Jul 2014 – Sep 2018)Oversaw inbound Internet Support Service Representatives taking technical calls from 3 company websites and 7 mobile applications. Provided coaching and training of customer service staff to meeting performance goals. Led, coached, and mentored 3 new teams of 10+ representatives during 6-week nesting periods, resulting in 90% of representatives meeting metric goals within first month of hire. Internet support SharePoint site admin, maintained knowledge base supporting 150 employees. As an internet support representative consistently met and surpassed monthly performance metrics.
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Store ManagerApplause Alterations Mar 2010 - Jul 2014Jacksonville, Florida AreaOversaw daily operations of high-end clothing alteration company. Managed 5 employees, handled cash control, weekly payroll, billing, accounting, inventory, and negotiated contracts. Maintained service quality by addressing customer concerns, workload balancing and focusing on complete customer satisfaction. Negotiated and finalized alterations contract with the 2nd largest bridal wear Retail Company in the city. Established two lucrative contracts with local dry cleaners to diversify the businesses income streams.
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Computer And Network TechnicianG2 Computer Sales And Service Oct 2005 - Mar 2010Jacksonville, Florida AreaCompleted on site computer sale, repair and installation of home and small business wireless networks. Sold cutting edge custom built gaming systems, small business computers and network equipment. Offered wireless services including; T-Mobile, AT&T, Direct TV and Clearwire internet services. Immediate impact to productivity and sales. Revenues increased by 30% by the end 2006.
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Support Desk / Escalations / Subject Matter Expert (Sme)Comcast Sep 2003 - Oct 2005Jacksonville, Florida AreaMonitored Comcast High Speed Internet employee support desk chat rooms for 100+ representatives. De-escalated customer complaint calls and supported field technicians with modem provisioning. Tracked department metrics, customer feedback scores and employee coaching opportunities. -
High Speed Internet Support Specialist Level 3Comcast Jan 2002 - Sep 2003Jacksonville, Florida AreaAnswered inbound customer service calls for a wide variety of internet and cable technical support. As a level 3 specialist took over escalated calls when supervisors were unavailable. Coached and hosted level 1 and 2 customer account executives during the nesting phase.
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Bilingual Video Team LeadComcast Aug 1999 - Jan 2002Jacksonville, Florida AreaOversaw, Supported and mentored a team of 16 Video Repair Customer Account Executives. Monitored calls and coached employees on how to improve call quality and de-escalation methods. Boosted service levels, sales and department goals leading the team to first place in the department.
Jose Venero Skills
Jose Venero Education Details
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360 TrainingOsha 10-Hour General Industry Safety And Health -
Osha #7500 Introduction To Safety And Health Management -
American Red CrossAdult And Pediatric First Aid/Cpr/Aed And Blood Pathogens Training
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ComptiaA+ Microcomputer Technician
Frequently Asked Questions about Jose Venero
What company does Jose Venero work for?
Jose Venero works for 307 Logistics
What is Jose Venero's role at the current company?
Jose Venero's current role is Assistant Manager / Training Coordinator at 307 Logistics.
What schools did Jose Venero attend?
Jose Venero attended Florida State College--Jacksonville, Florida State College--Jacksonville, Florida State College--Jacksonville, Florida State College At Jacksonville, Florida State College--Jacksonville, 360 Training, University Of South Florida, American Red Cross, Comptia.
What skills is Jose Venero known for?
Jose Venero has skills like Leadership, Automated External Defibrillator, Diversity And Inclusion, Sharepoint, Skilled Multi Tasker, First Aid Training, Resourcefulness, Client Issue Resolution, Integrity, Bloodborne Pathogens, Training And Development, Incident Response.
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