Jose Viveros Email & Phone Number

Chicago, Il

Support the quality and technical groups of other JMC facilities producing structural tubing.Act as the company’s technical representative on external complaints, and to determine steel grade requirements with suppliers.Report the nature and scope of customer complaints to management and make recommendations for resolution.Identify areas for Continuous improvement, corrective and preventive action and make recommendations to Management.Perform failure analysis related to coil and tube failures.Prepare reports for management relating to customer, supplier and technical issues.Liaison with suppliers and customers to resolve quality problems and foster mutually beneficial relationships.

-Team member of 4 different high volume lines that support the Engine assembly line.-Provided quality leadership and projects to decrease defects by 50% -Redifined quality check points throughout lines to identify key characteristics, CPKs and areas of improvement-Provide leadership in ensuring quality and consistency of the design and development process for complex electro-mechanical assemblies-Prepare diagrams, charts, drawings, calculations, and reports for identifying quality and reliability performance and makes recommendations for improvements by doing root cause analysis-Uses statistical tools and DFSS methods to perform locomotive reliability analysis and predict future failures-Designs and develops new and unique engineering methods and procedures, special equipment, innovative test procedures and special analysis of failure techniques-Plan, conduct and direct engineering research and projects using Six Sigma methodologies-Perform capability studies, gage R&Rs, audit processes and SPC using Minitab and Excel

-Analyzed statistical data and created SPC graphs & data for process improvement-Created Process Flow Charts, Control Plans, and FMEA for new & existing parts -Conducted & reported internal quality audits as Lead Auditor-Updated process procedures, work instructions, and documented quality system requirements changes per ISO9001:2008 and AS9100

Quality Control Manager, Commercial Forged Products, Bedford Park, IL, 02/2007-11/2008-Analyzed statistical data & product specifications to establish quality standards of finished product-Managed the company’s quality system and department (supervision of two shifts)-Implemented & maintained ISO9001:2000 Manual, procedures & annual external and internal audit schedules-Visited & established relationships with customers such as Caterpillar, John Deere, & Mack Truck-Investigated & responded to customer complaints regarding quality-Created Process Flow Charts, Control Plans, FMEA & PPAPs for new & existing parts-Helped launched Six Sigma program as Black Belt team member-Conducted Quality Team meetings to improve the quality system throughout the organizationFinishing Supervisor, Commercial Forged Products, Bedford Park, IL, 11/2008-07/2009-Manage & coordinated work flow and job orders for the cutting of raw materials-Prioritized work flow in the finishing department by coordinating with the shipping department-Responsible for over 25 employees-Maintained a high level of final inspection practices-Conducted safety and quality trainingForging Supervisor, Commercial Forged Products, Bedford Park, IL, 06/2006-02/2007-Managed over 20 employees as the only supervisor during the 2nd shift operation-Scheduled and prioritized job orders to the shop floor-Troubleshooting in forging operations-Maintained a high level of quality standards-Increased production output by over 35%

-Successfully managed a quality team to satisfy customer needs and requirements with extensive involvement with individual specifications. -Developed and implemented quality assurance program to be certified to a railroad industry and ISO 9001 quality standard. -The environments were both union and non-union facilities, to include negotiate with the union contracts and community officials-Improved in-process quality and increased customer satisfaction within 1 year by implementing project planning system based on teamwork, quality and customer satisfaction goals. -Previous responsibilities included; production, quality assurance, finance, personnel safety, capital expenditures. -Progressively worked to higher levels of responsibility, to include lead management.-Managed a quality team of 15 employees (union & non-union)-Implemented & Maintained quality systems to conform to the AAR M-1003 standard and ISO 9000-Conducted time studies on inspection practices to determine items critical to quality.-Kept regular communication with customers to assure customer satisfaction and on-time delivery.-Maintained and/or exceeded AAR standards for quality castings produced which resulted in no major findings and only 2 minor findings for 3 years in a row.-Implemented in-process inspection check points to eliminated bottle necks throughout the process which resulted in reduction of final inspection rate from 75% to less than 10%, reduction of customer complaints by 97% for a span of 2 years, and reduced scrap from 5% to under 3%-Translator and Management Team member of company committee during union negotiations and grievance process

Bachelor'S Degree, Accounting

Associates In Science, Engineering

Activities and Societies: Phi Theta Kappa (Honor Society), College BowlPresident's List (3 semesters) Graduated with honors

Certification, Black Belt In Six Sigma

Certification, Lead Auditor And Iso Training

Training, Quality Management

Activities and Societies: Training subjects: Interpretation of M-1003 Quality Systems, Measurement and Test Equipment, Quality Audits.

Certification, Quality Internal Auditor