Josh Harper Email & Phone Number

Portland, Oregon

General Manager of the Residence Inn Portland Downtown / Riverplace

Holiday Inn Portland Airport

Manage day to day operations of 284 room full service airport property.

Courtyard Naples - Naples, Florida

Manage day to day operations of a 102 room select service hotel. Oversee team of 32 employees. Complete hotel's daily accounting work, including deposits and balancing daily accounts. Posted all invoices for Accounts Payable. Took over during hotel renovations and managed the successful completion the of Marriott PIP renovation. Worked to clean up Accounts Receivable ledger and collected more than $20,000 in few three weeks at hotel. Increased service scores the first month at hotel by more… Show more Manage day to day operations of a 102 room select service hotel. Oversee team of 32 employees. Complete hotel's daily accounting work, including deposits and balancing daily accounts. Posted all invoices for Accounts Payable. Took over during hotel renovations and managed the successful completion the of Marriott PIP renovation. Worked to clean up Accounts Receivable ledger and collected more than $20,000 in few three weeks at hotel. Increased service scores the first month at hotel by more than 40 points. Focused on improving food and beverage cost by improving inventory process, implementing cost control and restricting access to storage areas. Moved to improve hotels green footprint by having motion sensors installed in all storage area and closets, had only LED, T8 and CFL lightbulb installed throughout hotel. Started recycling program for used guest soap. Contracted a recycling company to recycle cardboard and plastics. Working to improve overall hotel flow by reducing and preventing overtime, started departmental checkbooks for expenses, sourced new vendors and eliminated unnecessary positions. Show less

Hyatt Regency North Houston - Houston, Texas

Responsible for all operations of 335 room hotel. Working to improve revenue and service scores for recently acquired hotel that was in the bottom quarter of Hyatt hotels. Increased NPS score the first month by 24.2 points. Establishing new guest service culture for all service positions. Overseeing forecasting and expenses/labor controls for room department. Responsible for completing all capital expenditure requests and tracking. Organized whole hotel guest room PM and cleanliness program to… Show more Responsible for all operations of 335 room hotel. Working to improve revenue and service scores for recently acquired hotel that was in the bottom quarter of Hyatt hotels. Increased NPS score the first month by 24.2 points. Establishing new guest service culture for all service positions. Overseeing forecasting and expenses/labor controls for room department. Responsible for completing all capital expenditure requests and tracking. Organized whole hotel guest room PM and cleanliness program to bring guest rooms up to Hyatt standard. Continually working to increase guest room revenue while controlling expenses and labor to ensure proper and increased flow. Show less

Hyatt Palm Springs - Palm Springs, Californa

Oversee all operations of hotel with focus on Room and Food & Beverage. Reviewed payroll for all departments and approved schedules. In charge of tracking and processing all CAPEX needs and requests. Responded to all online guest feedback (i.e. Tripadvisor, etc.). Worked with team to decrease overtime and meal penalties YOY. Did daily cash, payroll and other duties in absence of controller. Worked as F&B manager in absence of F&B director. Put beverage controls in place and improved beverage… Show more Oversee all operations of hotel with focus on Room and Food & Beverage. Reviewed payroll for all departments and approved schedules. In charge of tracking and processing all CAPEX needs and requests. Responded to all online guest feedback (i.e. Tripadvisor, etc.). Worked with team to decrease overtime and meal penalties YOY. Did daily cash, payroll and other duties in absence of controller. Worked as F&B manager in absence of F&B director. Put beverage controls in place and improved beverage cost month over month during 5 months of F&B oversight. Improved labor costs by minimizing meal penalties and decreased overtime. Focused on improving pool F&B revenues YOY. With largest increase in pool revenue in 2014 during the 5 months as F&B manager. Worked daily to improve NPS and during my time we had 3 of the highest month scores in the past 3 years. Improved hotel ADR YOY with highest growth in 2015. Helping to improve and grow house profit in 2014. Show less

Courtyard Rockaway - Mt. Arlington

Manage day to day operations of a select service hotel. Review hotel's daily labor numbers. Complete hotel's daily accounting work, including deposits and balancing daily accounts. Process all hotel AR and AP. Have final say in all revenue decisions. Forecasted revenues daily for complete accuracy. Participate in daily Sales meetings. Manage and complete all End of Month accounting, processing and paperwork. Helped hotel to become ADA complaint according to New Jersey and federal laws… Show more Manage day to day operations of a select service hotel. Review hotel's daily labor numbers. Complete hotel's daily accounting work, including deposits and balancing daily accounts. Process all hotel AR and AP. Have final say in all revenue decisions. Forecasted revenues daily for complete accuracy. Participate in daily Sales meetings. Manage and complete all End of Month accounting, processing and paperwork. Helped hotel to become ADA complaint according to New Jersey and federal laws. Transitioned hotel from Marriott GSS service scores to Medallia based guestVOICE. Processed CapEx requests and oversaw implementation of those requests. Hired management positions for hotel. In November 2013 hotel had a perfect GSS overall service score. Show less

Hilton Southwest - Houston, Texas

Worked with first time Housekeeping manager to install SOP's. Helped develop her staff to increase service scores and QA score. Twice in two years Housekeeping received a perfect QA score. Directly oversaw whole F&B operation for six months during managerial search. During that time staff was streamlined and re-positioned to maximize efficiency and productivity. Responsible for Hilton QA audit. Improved score by five points giving hotel the highest QA score in more than five years.

Austin, Texas Area

Front Office, Housekeeping, Revenue Management