Josh Altergott Email & Phone Number

Buffalo Grove, Illinois, United States

Grayslake, Illinois, United States

Teach both Introductory to SOLIDWORKS CAD170 and Advanced SOLIDWORKS CAD270. I have built the course and content for both courses. including writing my own material for the Level2 SOLIDWORKS class and administering the CSWA Exam for studentsCAD270 students are required to complete the CSWA - Certified SOLIDWORKS Associate as part of the course requirements. At the conclusion of the fall 2022 semester more than 220 students have passed the CSWA certification.

Buffalo Grove, Illinois, United States

* Provide leadership to the Technical Support and Customer Training teams as well as other departments within the organization.* Integration management process for Technical Support through two acquisitions, each of which doubled the size of the organization.* Manage more than 40+ employees on various teams.* Develop initiatives to establish growth in both capabilities and efficiency throughout the entire organization through multiple strategic projects.* Generate metrics-driven reports to highlight areas of both growth and concerns to the executive team and board of directors.* Maintain a corporate culture that centers around customer service excellence and quality.

Buffalo Grove, Illinois, United States

* Guided five technical teams which included Training, Electrical, CAM, 3DEXPERIENCE and Consultative Services responsible for pre-sales, technical marketing, support, training, and consulting that were struggling for measurable growth through content creation, support capabilities, KPI development, service execution, operational excellence as well as employee growth and development.* Worked with management within each team to review deficiencies to build growth plans with measurable output to track development for each team.* Collaborated with sales, marketing, and other applications departments to raise internal and market presence for products and offerings within each of the five technical teams managed.* Established measurable growth in almost all five teams by nearly two-fold within one year.

* Managed teams through several years of organic growth, coupled with small acquisitions that broadened our geographical reach.* Built a team of 25 fully dedicated support technicians while establishing a fully self-sufficient team that began as a team of 5 team members.* Collaborated with teams to improve processes and increase value-add to our customers.* Focused growth in areas of support capabilities, KPI development, operational excellence, and employee growth and development.* Advanced professionally from Team Leader of Technical Support to Manger and finally Senior Manger of Technical Support over my tenure.

Buffalo Grove, Illinois, United States

* Developed and delivered Presales demonstrations for SOLIDWORKS related products and additional engineering solutions.* Developed and delivered webinar presentations, support materials, marketing videos and blogs.* Provided technical support for SOLIDWORKS as well as related value add solutions via phone, email, and remote assistance tools in house and onsite at customer facilities.* Provided SOLIDWORKS technical training onsite, online and within a classroom setting for customers and internal staff.* Performed software installation and configuration both remotely and on-site for customers.

Cary, Illinois, United States

* Contributed to the development of heating and cooling casting for the semiconductor industry within the Specialty Casting Department.* Oversaw all aspects of a custom design, starting with the customer specifications and working with the other departments to develop the most efficient design of the heating element.* Collaborated with Casting, Machining and then Quality with approved designs to ensure that parts were produced to specification checking heat distribution and customer specification while making necessary adjustments to noncertified parts.

Spring Grove, Illinois, United States

* Designed and developed custom sheet metal enclosures and related parts within the Pool and Spa Division. * Collaborated with manufacturing and production departments to set up production line procedures. * Partnered with external suppliers to build prototypes of new enclosures as well as building and testing samples before releasing new products into production.