▪ Designed the contact tracing protocol and vaccination site start-up as Emergency Manager.▪ Lead complex incident management teams during local and international disasters▪ Documented threat management incidents across several systems and databases▪ Authored ‘Be On the Look Out’ (BOLO) advisories for Executives▪ Assisted in defining and implementing training, tools, resources, and processes focused on reducing threatening behavior, threats and acts of violence▪ Executed Security procedures, processes and practices▪ Assists with the Violence Continuum▪ Applied appropriate state laws, international laws, local laws, federal laws (i.e., employment,regulatory, criminal, civil) and/or customer requirements▪ Collaborate with regional partners to include site, business and local response teams▪ Experience with ServiceNow (SNOW) Case Assignment Process▪ Experience with communicating, writing and briefing to all levels of Administration▪ Experience in Project Management

▪ On complex projects, I evaluate contractor proposals for fair and reasonable cost.▪ Obtain facility designs (Boeing and contract) and resource commitments for complex projects.▪ Develop work packages that can include budget/funding source, schedule, drawings,specifications, statement of work, procurement, estimates.▪ Coordinate with affected parties such as customer, designers, SHEA, crafts, security, and network infrastructure to create an agreed to implementation plan.▪ Assemble and release work packages by collecting and integrating various individual documents such as facilities work order, contract service request, drawings, vendor quotes, schedule, permits.▪ Evaluate requests and meet with customers to define requirements for complex projects.▪ Monitor and coordinate implementation activities on complex projects, such as relocations, construction, utility shutdowns, budget management, schedule, and project reviews. ▪ Coordinate support functions such as vendors, security, fire, SHEA, network infrastructure and verifies compliance with project documents.▪ Ensure that project implementation meets established quality, cost, schedule targets and regulatory requirements. ▪ Receives customer requests for complex projects, such as construction, rearrangements, moves, and asset acquisition, via various electronic methods. ▪ Validate against acceptance criteria for new requests and acknowledge customer requests. ▪ Log requests into work management system (Maximo / Trap) in order to document, track, and perform work.▪ Purchased services delivery▪ Event Planning and Coordination▪ Business Partner Collaboration

▪ I facilitated and managed the organization’s project goals, functional scope and schedule with 100% focus on the client’s needs.▪ I ensured security related projects were efficiently conceived, designed, documented and carried out per the project plan and approved methodology.▪ I defined and managed project scope, goals, deliverables and strategic dates as provided by the Senior Program Manager, Stakeholders and Client Leadership.▪ I developed and executed designs for technology projects including but not limited to; Project Plans, Resource Allocation Plans, Change Management Plans, Communications Plans, Scope Management and Risk Management Plans.▪ I efficiently and effectively designed security technology and infrastructure projects (Badging Operations, Lock and Key, Lobby Services, Frictionless Access, Threat Management, Site Security Strategies) to support Microsoft Real Estate and Global Security objectives.

▪ FIRE LIAISON: The Fire Liaison was dedicated to bridging the abilities & possibilities of 911 dispatch with the unique needs of 20 different Fire and Police Departments. I lead high risk-low frequency training scenarios and conducted Security and Risk Assessments alongside Police, Fire, EMS and Emergency Management. I coordinated communications for special events utilizing the unified command structure of ICS. I provided expedient business partner support to ensure seamless security and safety. I established, maintained and enhanced relationships with internal and external agencies/partners. I ensured processes were deployed and practiced according to SOP and SOG. I collaborated regularly with regional and civic leaders throughout Snohomish, King, and Pierce County. I refined a rapid stroke transport protocol program and initiated a case study that resulted in marked improvement over existing patient contact times. I managed direct reports (70+ employees) comprised of 6 Supervisors and 64 Telecommunicators.▪ TEAM SUPERVISOR: As an Operations Head, I gained experience in team management, regular employee reviews, managed constructive performance improvement processes, employee scheduling, payroll processing, and effective delegation of duties. I made quick decisions of sound judgment as day to day issues would arise.▪ GUILD VP: As Vice President of the NORCOM Associated Guild, I was actively involved in contract negotiations, grievance resolution and worked ardently to improve employment relations.▪ CERTIFIED TRAINING OFFICER: Working as a training officer resulted in the successful advancement of many trainees. My ability to understand people helped me individualize how I trained.▪ TELECOMMUNICATOR: My experience as a fully released police, fire and medical Telecommunicator (call receiver, dispatcher and data specialist) changed my life. It allowed my empathy to mature, strategic thinking to develop and made me very proud to be of service to our community.