• Manage portfolio of over 1500 Excel/SQL reports vital to maintaining customer relationships• Provide troubleshooting to internal and external customers• Manage multiple ongoing projects that streamline workflows for procurement department

• Design reporting and automate processes using VBA, SQL and other tools. • Handle payment discrepancies to ensure that vendors receive the amount they are owed• Provide troubleshooting to vendors who are having issues with payment systems• Perform ad hoc queries and troubleshooting for team members and supervisors

• Resolve payment disputes between Expedia and its vendors• Build and maintain positive relationships with partners• Consistently exceeded production and quality goals

• Gather and analyze performance data to find areas of improvement• Prepare recurring reports for management• Prepare ad hoc reports to assist management in improving performance

• Fielded calls that engagement specialists were unable to resolve• Advised engagement specialists on best practices for aiding customers• Analyzed billing statements and corrected errors on customer’s accounts• Reviewed customer accounts to determine most efficient phone plans based on usage• Aided customers in choosing the best equipment to meet their needs

Analyze quality data including steel's chemical make-up and mechanical properties of input material (coils of steel) and final product (steel pipe).

Created and managed a cost database, analyzing production costs of approx. $1 million per month.Aided operations and maintenance management in reducing monthly operating costs.

Service Learning ProjectActed as Project Manager in the development of a long-term tree management projectActed as a liaison between potential contractors and the Forestry Board

Performed standard customer service dutiesAssisted with inventory management and restocking.