I am a technical customer support professional with particular expertise in assisting customerswith technical issues and troubleshooting problems to ensure a timely resolution. I resolvesystem-related issues by diagnosing and providing clear guidance on setup changes,development updates, bug reports and next steps to ensure no client requests were missed.I am a “Customer Service Rep of the Year” recipient and take particular pride in maintaining aprofessional demeanor and positive attitude while handling difficult situations. Additionally, Ihave been recognized for working alongside other departments to consistently exceed ourcommitment to excellence.My strengths include:- Customer Relations / Customer Success- Technical Support / Help Desk- Training / Demonstrations- Tracking / Reports- Problem Resolution / Troubleshooting- Team Collaboration