We are developing a platform to generate more engagement between Conservation efforts and funding communities. A public good project looking to bring a new conservation platform to Web3. They don't have blockchain services updated in LinkedIn yet but that is our more specific Industry.

Full service IT and consultation.

• Receive and reply to multi-level IT contracts• Structure and coordinate specific scheduling with clients to optimize contract completion times• Review and follow detailed instructions to complete projects with highest level of proficiency• Troubleshoot and resolve computer, network and project issues• Work directly with clients to determine best course of action when starting and finishing projects• Document all project work completed to include client approval notice, pictures and project instruction checklists

• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software and all configurations• Performed data backups and disaster recovery operations• Diagnosed troubleshot and resolved hardware, software or other network and system problems, replaced defective components when necessary• Planned, coordinated and implemented network security measures to protect data, software and hardware• Configured, monitored and maintained email applications or virus protection software• Operated master consoles to monitor the performance of computer systems and networks for coordinated computer network access and use• Designed, configured and tested computer hardware, networking software and operating system software• Monitored network performance to determine whether adjustments need to be made and to determine where changes will need to be made in the future• Conferred with network users about how to solve existing system problems

Developed business processes to engage client base with a higher retention rate for the service department, trained department employees and management to operate within the new standards, outlined best practices for the new department and achieved green status for the service department within 6 months. Parted after department was operational and started my own company.

• Received customer support calls to resolve daily technical support and customer service issues• Troubleshot technical issues and escalated trouble tickets to the proper department for resolution• Submitted work orders and scheduled dispatch requests when needed• Received sales calls and created new customer accounts • Replied to daily company emails for new customer orders, questions and comments.• Became proficient on multiple new ticketing systems, and customer support platforms• Trained new employees on company policy and procedures as well as software and support platforms• Formed new procedures to better fit company and customer needs• Continually researched and learned new industry concepts and standards• Contributed to weekly company meetings to discuss all company concerns or new ways to better serve the company and customers• Helped build and implement new network designs and new area services• Collaborated with management to build new area service models and advertisement structure for optimal area involvement• Prioritized daily workload to achieve highest productivity and completed all daily tasks with optimum proficiency• Received customer payments and escalated any payment issues to accounting department• Documented all account and customer interactions• Continually built company report with new and existing customers and local businesses