Software trainer/installer for the Central US Region, responsible for hardware/software installation and training both on-site and remote. Coordinate and facilitate training for pharmacy staff, validate and optimize workflows, and complete any third-party integration/interfacing necessary. Training covers all aspects of pharmacy operations, from prescription processing to claims and revenue management. Responsible for troubleshooting potential issues that may arise while onsite during the install period. Complete post-install exit summary for each location to provide a comprehensive overview of pharmacy intricacies to Account Managers prior to site handoff. Provide at-the-elbow or remote training and assistance for all pharmacy staff members.  Complete all aspects of hardware/software setup and training regimen while on-site.  Participate in communications with other team members and account handlers to ensure transparency through site launches, aiding in probability of a successful site launch.

Responsible for the effective delivery of training materials to branch staff at active implementation locations, ensuring the proper utilization of their new EMR within a home health setting. Coordinate and facilitate training for staff on EMR via presentations in a classroom setting, while providing at-the-elbow support to medical staff and providers for better retention. Responsible for troubleshooting any potential issues that may arise while onsite during the three-week implementation period per location.  Provide at-the-elbow assistance for all associated staff members to increase the effectiveness of the training sessions while in classroom settings.  Complete aspects of training preparation prior to arrival at the branch location for training.  Participate in communications with Team Leads to ensure transparency through site launches, aiding in probability of a successful site launch.

Responsible for the development of training materials to ensure proper implementation and effective utilization of an EMR within a multi-site clinical setting. Coordinate and facilitate training for staff on EMRs, providing at-the-elbow support to medical staff and providers. Additionally, the role developed into a quality assessment and control position, where audits to determine the efficacy of training styles and materials are routinely performed. • Provided at-the-elbow assistance for all associated staff members to increase the effectiveness of the training sessions.• Training material development and analysis.• Created post-training audits to validate the effectiveness of the sessions.• Traveled to train scribes (primarily), clinicians, and clinical staff on site specific EMRs and documentation styles, provided site support during implementation Go-Live, and oriented clinicians to the proper/most effective utilization of scribes.

Responsible for the accurate documentation of patient histories and physicals, as well as the importing of information into the patient chart. Also, guide physicians through their shift in the timeliest way possible, managing patient flow for optimum patient volume per day. Effective training of new hire scribes at local and remote hospital facilities, providing onsite support with orientation of physicians and hospital staff to new EMRs during Go-Live, and implementation of personalized tools for trainees. • Management of Physician/Patient flow through the Emergency Department stay.• Traveled to train scribes, trainers, physicians, and hospital staff on site specific EMRs, provided site support during implementation Go-Live, and oriented physicians to the proper/most effective utilization of scribes.