Josh Herrera Email & Phone Number

Davenport, Fl, Us

Orlando, Florida, United States

• Managed Menlo Security's HAR files, leading to a 20% reduction in security incidents and disruptions, support Zendesk Tickets that came in on a daily basis for support to our stores.• Supported the Okta platform through administration, troubleshooting, and application configuration activities.• Oversee Azure Active Directory and Backup and Recovery solutions, contributing to data security rate.• Oversee the creation and maintenance of IT accounts, including Active… Show more • Managed Menlo Security's HAR files, leading to a 20% reduction in security incidents and disruptions, support Zendesk Tickets that came in on a daily basis for support to our stores.• Supported the Okta platform through administration, troubleshooting, and application configuration activities.• Oversee Azure Active Directory and Backup and Recovery solutions, contributing to data security rate.• Oversee the creation and maintenance of IT accounts, including Active Directory and Microsoft Office 365.• Effectively managed the network environment, including Meraki, WhatsUp Gold, resulting in a decrease in network downtime and improved efficiency through proactive issue resolution.• Boomi Master Data Hub (BMH) Integration Leadership: Leveraged Dell Boomi Master Data Hub to streamline data integration processes, achieving a improvement in data synchronizationacross the organization, Oversaw our Boomi Process Reporting and Development with shapes and with the inclusion of our Atom Management.• Managed Power BI and Cognos Reports for effective data visualization and reporting.• API Integration and Testing: Collaborated with cross-functional teams to create and rigorously test API scripts using Postman, Boomi Processes and Shapes, Manhattan's SCALE API catalog(Swagger), resulting in enhancement in the efficiency of critical functions, such as fulfillment, payments, automation, customer information, and order management.• Leveraged Boomi Development and Integration to streamline workflow and automate processes using Process Flows, Subprocesses, and various Boomi shapes.• Adeptly analyzed XML files originating from our DC for POs and E-comm orders, rectifying and resubmitting them to our automated DC, ensuring seamless operations.• Proficient in JSON | NODE.JS coding for API scripts on Postman, collaborating with cross-functional teams to enhance critical functions such as fulfillment, payments, automation, customerinformation, and order management Show less

Dundee, Florida, United States

• Performed regular data backups to protect the organization’s information.• Microsoft Intune, Microsoft Endpoint Manager, Autopilot, Microsoft Endpoint Configuration Manager (SCCM), MDM, MAM.• Connect-wise Manage, Control, Automate, Screen Control.• Assist in designing and configuring switches, routers, firewalls, and security solutions.• Managing and Deploying Sophos virus protection softwareon workstations to keep data and communications protected.•… Show more • Performed regular data backups to protect the organization’s information.• Microsoft Intune, Microsoft Endpoint Manager, Autopilot, Microsoft Endpoint Configuration Manager (SCCM), MDM, MAM.• Connect-wise Manage, Control, Automate, Screen Control.• Assist in designing and configuring switches, routers, firewalls, and security solutions.• Managing and Deploying Sophos virus protection softwareon workstations to keep data and communications protected.• Deploying and maintaining VMWARE, Nimble Storage and Windows Servers. • Upgrading the packinghouse with new technology to automate the printing and packaging.• Implementing and managing AWS SQL (MAP, DMA, DEA), server query and server upgrades.• Re-imaged Systems to desired OS specific for the roles of each perspective user.• Designing VLAN's, trunks for our specific network.• Implementing and administrating Basic TCP/IP-based services.• Deploying and Maintaining Cisco Switches, Voice Routers.• Deploying and Maintaining UniFi Cloud Keys, switches, AP's and controllers.• Deploying and Maintaining, and supporting Workstations (Windows 7 and newer) and Servers (2008 and Newer)• Assist in managing and controlling Active Directory and Azure Active Directory. Show less

Orlando, Florida, United States

• Assist in managing and controlling Active Directory and Azure Active Directory.• Assisted Directors and Executives with their windows tablets and devices including Apple Devices.• Maintaining Workstations up to date and making sure they are in working order for employeesRe-imaged Systems to desired OS specific for the roles of each perspective user.• Installed printers and assigned queue name's on the Westgate network on Cups for them to work.• Deploying… Show more • Assist in managing and controlling Active Directory and Azure Active Directory.• Assisted Directors and Executives with their windows tablets and devices including Apple Devices.• Maintaining Workstations up to date and making sure they are in working order for employeesRe-imaged Systems to desired OS specific for the roles of each perspective user.• Installed printers and assigned queue name's on the Westgate network on Cups for them to work.• Deploying and Maintaining Cisco Switches, Voice Routers.• Implementing, Designing and administrating TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, STP.• Worked on tickets on Service Now for various users to close and notate professionally.• Worked specifically on MacOS, iOS, Windows, and Linux. Show less

Remote

• Managed Spreadsheet, Word, Outlook, Office, PowerPoint, Publisher, One note.• Multitasking also with various computer programs including software, Hardware,and other programs such as Glance, CST, iCare, Soluto.• Assisting customers with their PC and Mac issues including smartphone issues, Alsohelping customer with arising issues to resolve in a professional and timely manner.• Assisiting users on macOS, tvOS, iOS, iPadOS, also worked on windows… Show more • Managed Spreadsheet, Word, Outlook, Office, PowerPoint, Publisher, One note.• Multitasking also with various computer programs including software, Hardware,and other programs such as Glance, CST, iCare, Soluto.• Assisting customers with their PC and Mac issues including smartphone issues, Alsohelping customer with arising issues to resolve in a professional and timely manner.• Assisiting users on macOS, tvOS, iOS, iPadOS, also worked on windows systems.• Configuring computer systems, setting up user accounts, solving hardware andsoftware problems, implementing IT policies, and answering to customer inquiries.• Provided tier-II support and resolved tickets regarding server, desktop, printer,phone and office equipment issues for 500+ onsite and remote end users.• Set up customer specific IP Addresses to switches, POE Devices. Show less

Remote

• Managed Spreadsheet, Word, Outlook, Office, PowerPoint, Publisher, One note.• Multitasking also with various computer programs including software, Hardware,and other programs such as Glance, CST, iCare, Soluto.• Assisting customers with their PC and Mac issues including smartphone issues, Alsohelping customer with arising issues to resolve in a professional and timely manner.• Assisiting users on macOS, tvOS, iOS, iPadOS, also worked on windows… Show more • Managed Spreadsheet, Word, Outlook, Office, PowerPoint, Publisher, One note.• Multitasking also with various computer programs including software, Hardware,and other programs such as Glance, CST, iCare, Soluto.• Assisting customers with their PC and Mac issues including smartphone issues, Alsohelping customer with arising issues to resolve in a professional and timely manner.• Assisiting users on macOS, tvOS, iOS, iPadOS, also worked on windows systems.• Configuring computer systems, setting up user accounts, solving hardware andsoftware problems, implementing IT policies, and answering to customer inquiries.• Provided tier-II support and resolved tickets regarding server, desktop, printer,phone and office equipment issues for 500+ onsite and remote end users.• Set up customer specific IP Addresses to switches, POE Devices. Show less

Colorado Springs, Colorado, United States

• Probing their iOS/Android devices to diagnose errors and technical problems to determine proper solutions for the issue to be resolved.• Installing their Smart TV's, Wall Mounts, Printers, PC's, Mac's, connecting devices to specific IP Addresses.• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.• macOS, iPadOS, iOS.• Resolved complex technical issues that arose on client computer… Show more • Probing their iOS/Android devices to diagnose errors and technical problems to determine proper solutions for the issue to be resolved.• Installing their Smart TV's, Wall Mounts, Printers, PC's, Mac's, connecting devices to specific IP Addresses.• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.• macOS, iPadOS, iOS.• Resolved complex technical issues that arose on client computer usingtroubleshooting• Installed Triple plays such as Internet, TV, Voice.• Networking switches to provide IP addresses provided by customer, and IP Devicesincluding POE Devices Show less

Colorado Springs, Colorado, United States

• Probing their iOS/Android devices to diagnose errors and technical problems to determine proper solutions for the issue to be resolved.• Installing their Smart TV's, Wall Mounts, Printers, PC's, Mac's, connecting devices to specific IP Addresses.• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.• macOS, iPadOS, iOS.• Resolved complex technical issues that arose on client computer… Show more • Probing their iOS/Android devices to diagnose errors and technical problems to determine proper solutions for the issue to be resolved.• Installing their Smart TV's, Wall Mounts, Printers, PC's, Mac's, connecting devices to specific IP Addresses.• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.• macOS, iPadOS, iOS.• Resolved complex technical issues that arose on client computer usingtroubleshooting• Installed Triple plays such as Internet, TV, Voice.• Networking switches to provide IP addresses provided by customer, and IP Devicesincluding POE Devices Show less

Associate Of Science - As, Computer Science

High School Diploma, General Studies, 9-12