Josh Calland Email & Phone Number

Liverpool, United Kingdom

Portsmouth, United Kingdom

• The main role was to manage a task-id specifically dedicated to the UKI PA programme to assist IBM employees, business partners and customers around the purchase and sale of software.• Supported new customers when enrolling into PA, processed any requested changes to their existing accounts and answered a variety of general queries around the programme.• Delivered education sessions to two large clients on the external, customer facing tool PA Online, enabling them to improve their software management.• Assisted IBM colleagues, customers and partners by providing reports, delivering education and answering their queries via phone and email.• In managers absence I was the sole point of contact for the UKI PA program, working under pressure to meet the needs of customers, partners and IBM employees.• I was trusted with a high level of responsibility and worked independently without supervision.• Also contributed to the local community by enrolling in a Mentoring program with Portsmouth University and visited a local primary school to deliver a ‘Build a Robot’ day on behalf of IBM.

Manchester, United Kingdom

• Submitted documents to mortgage lenders and then maintained regular contact with them until the application was agreed. • Provided clients with regular updates, requested additional information and dealt with any issues/queries they had.• Liaised with our Buildings and Contents consultant to ensure policy placed on risk in line with mortgage completions.• Regular contact with solicitors to update and receive updates of remortgage and purchase cases.• Responsible for progressing post-submission protection applications, predominantly with life assurance firms, which included chasing GP’s for medical records, contacting life assurance firms for terms and requesting health questioners from clients.• As I was part of a small team I had to maintain constant dialogue with other members of staff at different stages of the process to advance the case (pipeline of 50+ cases).

Liverpool, United Kingdom

• Similar roles to those completed between October 2016 and June 2019 for Arc.• Worked regular shifts at Manchester City FC where I was promoted to Team Leader.• Involved supervising a Kiosk of several members of staff, dealing with customer queries/complaints and balancing cash takings and stock.

Manchester, United Kingdom

• Inputting data from client files into the company system, whilst complying with mortgage intermediaries on the details of the case.• Other duties the same as the ones undertaken from June 2016 – September 2016.

Business Management With A Year In Industry Ba (Hons), 2:1

A Levels, English Language & Literature, History, Communication & Culture., A, B, B.

Gcse, 5 (A'S) Inc Maths & English, 1 (A*), 2 (B'S), 3 (C'S).