Oversaw Development and QA resources. Made key decisions daily to ensure resources delivered products on time. Was a key part of the strategic planning team that defined short and long-term goals for the company. Augmented R&D staff with both FTE and interns. Managed and deployed R&D AWS instances and internal Docker deployments.Was an integral member of the Customer Success program and worked with multiple customers to help them achieve their software goals. Conducted customer site visits in this capacity,Worked with Professional Services to assist with training PMs on the new and existing features to provide better coverage with the team and improve billability. Worked with Customer Care to provide Maintenance Engineering support for issue escalation. Co-managed Custom Development team to deliver billable solutions on time and within customer acceptance parameters.Played a major role in the design of the products that got built by using prototyping and research to determine the most cost and time effective way to build the solutions

Oversaw development, delivery, and roadmap of two products within the Initiativesgroup: Service Solution and Customer Portal. Gathered requirements and builtspecifications for enhancements to these products. Managed offshore developmentteams who built these products. Worked with tech writers to provide release notes anddocumentation for products. Assisted Marketing and Sales with product content anddemos as needed. Worked with customers who were implementing these products

Managed requirements, specifications, development team, and delivery schedule of core software product (AiM). Co-built marketing materials for said product. Mentored junior Product Managers. Administered the Jira project for tracking issues in the AiM product

Managed releases of the company's core software products (AiM and AiM IQ). Gathered requirements and designed new features for products. Managed development team to deliver releases on a predefined schedule. Administered the Jira project for tracking issues in the AiM and IQ products

Managed the testing, packaging, documentation, and delivery of 4 separate software products, including the company’s flagship web (Java) application (AiM), a data analysis/reporting tool (AiM IQ), and 2 mobile (iOS) applications (iDesk, FiRE CPPM).Managed a team of 6 SQA analysts (including 3 offshore resources in Karachi, Pakistan), 1 technical writer, and 1 intern.Wrote and oversaw the creation of automated test suites for the aforementioned products using a Selenium/Java (Test NG) frameworkWas the team lead for the company’s Java application (AiM) in the R&D department’s new Scaled Agile development environmentAdministered the JIRA project for tracking issues in the AiM productAdministered the Oracle, SQL Server, and MySQL databases used by QA for testing the AiM productMentored and trained local and offsite QA resourcesTrained other internal resources on company’s productsContributed process improvement ideas and initiatives for R&D department

Managed the testing, packaging, documentation, and delivery of 3 separate software products, including the company’s flagship web (Java) application (AiM), a data analysis/reporting tool (AiM IQ), and a mobile (iOS) application (iDesk).Managed a team of 5 SQA analysts (including 2 offshore resources in Karachi, Pakistan) and 1 technical writer.Wrote and oversaw the creation of automated test suites for the aforementioned products using a Selenium/Java (Test NG) frameworkWas the team lead for the company’s Java application (AiM) in the R&D department’s new Scaled Agile development environmentAdministered the JIRA project for tracking issues in the AiM productAdministered the Oracle, SQL Server, and MySQL databases used by QA for testing the AiM productMentored/trained local and offsite QA resourcesTrained other internal resources on company’s productsContributed process improvement ideas for R&D department

Managed creation of test suite for the company’s Java-based web application (FacilityMAX/AiM) using a Selenium/Java (Test NG) frameworkWrote automated test scripts using Selenium/Java (Test NG)Managed tracking of issues and enhancements using the company’s own proprietary softwareManaged a team of 2 – 3 QA analystsTrained internal resources on company’s products

Led testing effort on company’s new Java-based web application (FacilityMAX)Wrote automated test scripts using Rational TeamTest tools and tracked issues using company’s own proprietary software

Tested the company’s Windows-based client/server application (FacilityFocus)Wrote automated test scripts using Rational TeamTest tools and tracked issues using Rational ClearQuest

Trained end-users onsite on the company’s Windows-based client/server application (FM Enterprise)Wrote training materials and end-user documentation