Remained up-to-date on fair housing laws and regulations, ensuring compliance in all aspects of leasing and resident relations.Spearheaded the renewal process for a portfolio of 311 units, including communicating with existing residents, presenting renewal options, and negotiating lease terms to maximize retention rates.Utilizing proactive leasing techniques and personalized communication to cultivate strong relationships with current residents, fostering a sense of community and loyalty to the property.Maintained meticulous records of lease expirations, renewal offers, and resident communications using property management software, ensuring accurate and timely follow-up on renewal opportunitiesConducting thorough market research and competitive analysis to ensure competitive pricing and incentives for lease renewals, effectively balancing resident satisfaction with revenue goals.

Managed an average of 100 daily operational workflows including trade processing, account maintenance, and customer centric tasks.Conducted data analysis to identify trends, enhance processes, and mitigate risks.Collaborated with cross-functional teams to streamline operations and resolve issues.Maintained accurate records, prepared detailed client documentation, and ensured compliance with regulations on client portfolios totaling an average of $1,000,000Provided high-level client support, addressing inquiries and maintaining exceptionally high service standards going above and beyond assets under management.