Josh Clifford Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Paris, Fr

Seattle, Washington, Us

Wholesale Sales and Service Manager• Oversaw sales systems protocols and best practices• Managed all new account set up• Created customer service policies and training protocols• Served as liaison with wholesale sales team• Worked cross functionally to manage and coordinate changes to sales orders with Allocators, Production, DC Ops, and Sales.• Responsible for all hiring, coaching, counseling and training Wholesale Account Executive team• Researched chargebacks for miss-shipments, price discrepancies, order refusals, etc.

Seattle, Washington, Us

Sales, Brand and Key Partnership Development• Acted as company spokesperson and managed overall brand development• Oversaw and implemented sales systems (Elastic, Navision, Shopify, Zendesk)• Directed seasonal order incentive program development and executions• Created customer service policies and training protocols• Managed and executed trade show strategies and initiatives (Outdoor Retailer and regionals)• Helped facilitate and nurture key industry and corporate partnerships (Grassroots Alliance, Outdoor Industry Association, Camber Outdoors, Sustainable Working Group, Sustainable Apparel Coalition and more)

Seattle, Washington, Us

Dealer and Customer Service department manager • Managed and mentored team of 10 customer service (D2C) and dealer service (B2B) professionals serving 30 sales reps and 600 wholesale accounts • Developed FIFO allocation system based on a delivery priority driven off preseason order placement.• Increased NPS by 14% resulting in 2% growth in total revenue.• Calendarized seasonal order life cycle from procurement to shipment• Part of migration team responsible for sunsetting legacy ERP and implementing new version of SAP

Ventura, California, Us

Retail sales, merchandising, shipping/receiving• Reviewed local environmental grant proposals and dispersed $25K annually in grant monies• Managed used product donation through Worn-Wear program• Promoted conservation awareness through Common Threads Partnership and Footprint Chronicles

Bicycle sales and team management. • Responsible for hiring, training and mentoring a staff of 20 sales associates• Managed all product assortment, vendor contracts and invoicing• Improved inventory accuracy by 30% by implementing more efficient cycle counts• Led in-store product training clinics that led to an increase in sales by 20% YOY

Breganze, Vi, It

Apparel sales.Part of the management body that ran Diesel’s “Planet Store”, the largest Diesel store in the world located on 5th ave in Manhattan.Managed an exceptional team of top tier sales professionals in a fast paced, customer service focused and driven environment. Responsible for training and onboarding of all new associates in my department as well as performing seasonal reviews

Breganze, Vi, It

Second in command at Seattle's boutique Diesel storefront. Responsible for merchandising, display maintenance, housekeeping, email correspondence, shipping and receiving, cycle counts and inventory contol.

Adventure gear and apparel manager for Seattle BMW motorcycle dealership• Conceptualized and developed an outdoor department with a focus on camping and adventure travel. • Exceeded a $40k monthly sales average in outdoor gear in 2 years.• Developed buying guide based on seasonal sales and product trends in the marketplace.