Helpdesk management and reportingEnsuring tasks get completed in a timely mannerAsana tracking and set-up for programs and sessionsTraining new staff on systems (Freshdesk, Asana, Sakari, Aircall, GoHighLevel, Duda, Woodpecker, Mailchimp)Planning out and sending mass emails (weekly and monthly) on Woodpecker, Mailchimp and MailerlitePreparing data for emails (Google Sheets and Excel)Setting up event calenders and co-ordinating with facilitators (Calendly)

Customer Account management, reporting to CEO, overseeing staff and responsible for microfinancing authorisation as well as account opening, assisting clients with applications, carrying out marketing strategies, providing labour advice, updating and creating company policies, carrying out monthly checks on incorrect debit order dates and changing them according to set SASSA payout dates, ensuring staff's compliance to POPIA and NCA.

HR and Payroll Administration for external companies: Visser & Partners Attorneys, TraceOnline, Kaapland Beleggings, BornFree Investments.Contracts, induction, disciplinary processes, assisting Payroll Manager with wages and salaries, as well as ensuring HR administration is kept up to date, mediating internal and external conflict.