Responsible for the management of SAP development and support teams (ECC on HANA, BW/4HANA, C/4HANA, Concur), infrastructure (multiple data centers,) ISO and PCI compliance, service desk, desktop, telephony and Content Management System teams.

Responsible for the management of SAP development and support teams (ECC on HANA, BW/4HANA, C/4HANA, Concur), infrastructure (multiple data centers,) ISO and PCI compliance, service desk, desktop and Content Management System teams.

Responsible for the ECC on Hana, C/4HANA development and support teams, as well as the content management system team.

The executive committee is responsible for helping set strategy and direction for the NEW Digital Alliance.

Product evangelist who continuously worked with customers to shape the product's journey, make the product stronger, leverage new ideas of the customer and incorporate into the product.• Leadership – Managed North American product pilots and roll-outs. Oversaw customer team activity, resource utilization, issue tracking and resolution, escalation and ensuring go-lives were on time while customer metrics were met. • Strategy – Consulted with CIO’s management teams to provide thought leadership and ensure corporate strategy and business objectives were aligned with SAP product roadmaps.• Continuous Innovation – Collaborated with SAP's largest customers to gather feedback on features, functionality and usability of the product. Worked with development to drive continuous, iterative improvements using a scrum-like methodology.• Evangelist - Served as an internal and external evangelist for solutions and provided subject matter expertise when working with other teams, customers and prospects.• Training – Developed program and course content as well as delivered training sessions for internal stakeholders and customers.• Partnership – Active partner with internal marketing, sales and pre-sales teams. Provided continuous support via speaking engagements, messaging development, demos, fielding customer calls.• Consulting/De-escalation – Delivered on-site, strategic consulting for customers undertaking large projects.• Content Creation – Developed and enhanced knowledge enablement materials to support the launch and maintenance of the product within the user ecosystem. This often consisted of the creation of whitepapers, “How-To” guides, webinars, blogs, etc. • Product Expert/Public Speaking – As an expert of SAP BW, presented at conferences (ASUG/SAPPHIRE (2008-18), TechEd (2005-18), BI Analytics (2008, 09, 13, 19), executed webinars and published content.