Josh Doane Email and Phone Number
A purpose-driven leader, coach, and change champion with experience across both corporate HQ and field-based ecosystems. Specializing in retail and restaurant operations, innovation, and sales & service design. With an established a track record of consistent delivering business results and best-in-class customer and employee experiences.Whether leading a team, managing a project, or consulting a cross functional group, I am inspired by an opportunity to discover challenges and construct solutions that elevate the business and experience of the associates and customers across an organization. As a partner, I am dedicated to bringing meaningful value and joy to the workplace!Key skills and core competencies include:• Change Management (Prosci – ADKAR Certified Practitioner)• Restaurant & Retail Operations• Business Consultation• Leadership Coaching & Development• Business Growth, Transformation & Enablement• Process Design / Improvement / Optimization• Multi-Unit Leadership• Profit & Loss (P&L Management)• Training Design• Service Design & Delivery• Program / Project Management• User-Centered Design• Stakeholder Engagement• Cross-Functional Partnerships• Strategic Communications• Executive Presentations
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Franchise Operations ConsultantTaco Bell Jul 2023 - PresentIrvine, Ca, UsSupport a diverse portfolio of franchise organizations to ensure all parts of the Taco Bell operational system are executed according to brand standards.• Provide leadership and consultative coaching to enable healthy people, performance, profits, and brand requirements.• Leverage a combination of external factors, developing trends, and brand goals within the relationship, to inspire and influence the Franchise and Taco Bell to be the best in the industry.
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Senior Manager, Change ManagementGap Inc. Oct 2021 - Jun 2023San Francisco, California, UsDesigned and executed end-to-end change management strategies and plans for complex program level initiatives in the stores’ technology, and omni-channel spaces. Delivering sponsorship and governance structures, communication and training plans, resistance management, sustainment tactics, and end-user adoption measurement.Select Accomplishments:• Led a team of change practitioners to deliver industry leading Prosci ADKAR based change management techniques resulting in consistent project delivery, end-user adoption and accelerated business ROI across more than 2,400 business units within Gap Inc.• Developed a self-service change management program to support teams' ability to strategically implement people change tactics alongside technical changes in the absence of dedicated change management resourcing. -
Senior Program Manager, Innovation OperationsStarbucks Jan 2020 - Oct 2021Seattle, Wa, UsManaged a portfolio of innovation programs and cross-functional project teams to translate business challenges into opportunities for accelerated product, process, technology, and system development within the headquarters-based Tryer Innovation Center.Select Accomplishments:• Integrated design thinking and sprint-based agile ways of working to facilitate an accelerated response to enterprise level challenges resulting in the ability to move from idea to action in less than 100 days.• Expanded the innovation testing team and onsite facilities to provide additional access to proof-of-concept experimentation and rapid iteration within the innovation center. Creating a 35% increase in site capacity and throughput while reducing overall lead-time. -
District Manager TrainerStarbucks Jan 2014 - Jan 2020Seattle, Wa, UsDirected multi-unit restaurant portfolios of up to 30 locations to consistently exceed expectations in both business operations and customer satisfaction by building and developing high performing teams that were inspired to create the Starbucks Experience.Select Accomplishments:• Analyzed performance, built strategies, and coached leaders to grow sales and continuously improve operations resulting in consistent double-digit revenue and transaction growth while responsibly managing controllable costs and achieving market-leading customer KPIs.• Created a culture of leadership development, retention and strategic succession planning that led to a steady talent pipeline into field leadership and corporate operations roles throughout the market.• Leveraged as a district manager trainer to onboard, develop and mentor newly hired or promoted district managers in the greater Seattle region.
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Regional Sales Manager / District ManagerBlockbuster Video Nov 2008 - Jan 2014Denver, Colorado, UsLed a team of business leaders to deliver financial, operational and brand excellence across a portfolio of 20 stores ($30M annual revenue) in the Northern, CA and Reno, NV markets.
Josh Doane Education Details
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Sierra CollegeBusiness Administration And Management -
Bella Vista High SchoolGeneral Education
Frequently Asked Questions about Josh Doane
What company does Josh Doane work for?
Josh Doane works for Taco Bell
What is Josh Doane's role at the current company?
Josh Doane's current role is Senior Operations & Change Leader | Process Optimization | Coach.
What schools did Josh Doane attend?
Josh Doane attended Sierra College, Bella Vista High School.
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