Joshua Downey's Location
Ann Arbor, Michigan, United States, United States
Joshua Downey's Contact Details
Joshua Downey work email
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About Joshua Downey
With over 10 years of experience in sales engineering and Salesforce implementation management, I am a results-driven professional who collaborates closely with sales teams to drive revenue growth and deliver exceptional customer experiences. I have a deep understanding of Salesforce B2C Commerce and other Salesforce products and services, and I effectively communicate their technical value proposition to potential clients.I lead teams in preparing and delivering compelling product demonstrations, presentations, and proposals that highlight the benefits and features of our offerings. I address customer inquiries and concerns during the sales process, providing accurate and timely responses to ensure customer confidence. I act as a subject matter expert, advising the sales team on technical and functional aspects, competitive positioning, and customization or integration opportunities. I also excel at gathering customer feedback and insights for product development and enhancements.In addition, I have extensive experience in Salesforce implementation management, leading and managing functional aspects of projects. I engage with business stakeholders to understand their needs and translate them into clear and concise functional requirements. I collaborate with technical teams to design Salesforce solutions that align with business requirements and best practices, ensuring scalability, performance, and maintainability. I configure Salesforce to meet functional needs, leveraging declarative capabilities and customizations. I also conduct user training sessions to ensure successful adoption of Salesforce solutions, providing guidance and support.I am passionate about fostering collaboration with cross-functional teams to optimize the sales process. I have strong project management skills, developing and executing comprehensive plans, monitoring progress, and ensuring successful outcomes aligned with business objectives. I am committed to continuous improvement, actively contributing to process enhancement and team culture. I am skilled in coaching and mentoring, fostering a collaborative and high-performing environment. I am open to work and eager to explore opportunities to leverage my skills and expertise in Salesforce solutions. Let's connect and see how we can work together.
Joshua Downey's Current Company Details
Joshua Downey Work Experience Details
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Sales And Solution ConsultantBilditAnn Arbor, Mi, Us
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Senior ConsultantTryzens Global Jun 2024 - PresentTryzens Global is a new kind of digital commerce agency. Big enough to matter, but small enough to care.We’re leaders in global branded commerce, helping international brands sell their goods and services to millions of customers, in their new and existing markets. -
Sales/Solution ConsultantBildit Mar 2024 - PresentBILDIT is the the only cross-channel CMS that gives marketing teams full control over their digital campaigns
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Sales Engineering ManagerFēnom Digital Aug 2022 - Jun 2023- Collaborated closely with the sales team to understand customer requirements and effectively communicate the technical value proposition of the products and services to potential clients.- Lead the team in preparing and delivering compelling product demonstrations, presentations, and technical/functional proposals to highlight the benefits and features of the offerings.- Addressed technical/functional questions and concerns raised by customers during the sales process, providing accurate and timely responses to ensure customer confidence.- Developed a deep understanding of the our products and offerings, staying updated on the latest features, enhancements, and industry trends.- Acted as a subject matter expert, advising the sales team on technical/functional aspects, competitive positioning, and potential customization or integration opportunities to maximize sales opportunities.- Collaborated with the customer success team to ensure a smooth transition from sales to implementation, facilitating effective handover of customer requirements and expectations.- Provided technical guidance and support post-sales, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.- Gathered customer feedback and insights to inform product development and enhancement initiatives.- Continuously assessed and improved the sales engineering processes, tools, and methodologies to enhance efficiency, effectiveness, and customer experience.- Collaborated with cross-functional teams, including product development and marketing, to identify areas for improvement and drive initiatives to optimize the sales process. -
Salesforce Functional LeadMerkle Jan 2022 - Aug 2022Ann Arbor, Michigan, United States- Lead and managed the functional aspects of Salesforce implementation projects, collaborating with cross-functional teams to deliver high-quality solutions.- Engaged with business stakeholders to understand their needs and translate them into clear and concise functional requirements.- Collaborated with technical teams to design Salesforce solutions that align with business requirements and best practices, ensuring scalability, performance, and maintainability.- Configured Salesforce to meet functional requirements, leveraging declarative capabilities and customizations where necessary.- Conducted user training sessions to ensure successful adoption of Salesforce solutions, providing guidance and support to end-users.- Collaborated with quality assurance teams to define and execute functional test cases, ensuring the overall quality of the Salesforce solution.- Created comprehensive functional documentation, including process flows, system configurations, and user guides, to support ongoing system maintenance and enhancements.- Provided ongoing support to end-users, troubleshooting and resolving functional issues, and collaborated with technical teams to address system-related problems.- Stayed up to date with Salesforce platform updates, industry trends, and best practices, and contributed to the continuous improvement of the Salesforce implementation methodology. -
Salesforce Functional LeadLivearea Jun 2021 - Aug 2022Ann Arbor, Michigan, United States- Lead and managed the functional aspects of Salesforce implementation projects, collaborating with cross-functional teams to deliver high-quality solutions.- Engaged with business stakeholders to understand their needs and translate them into clear and concise functional requirements.- Collaborated with technical teams to design Salesforce solutions that align with business requirements and best practices, ensuring scalability, performance, and maintainability.- Configured Salesforce to meet functional requirements, leveraging declarative capabilities and customizations where necessary.- Conducted user training sessions to ensure successful adoption of Salesforce solutions, providing guidance and support to end-users.- Collaborated with quality assurance teams to define and execute functional test cases, ensuring the overall quality of the Salesforce solution.- Created comprehensive functional documentation, including process flows, system configurations, and user guides, to support ongoing system maintenance and enhancements.- Provided ongoing support to end-users, troubleshooting and resolving functional issues, and collaborated with technical teams to address system-related problems.- Stayed up to date with Salesforce platform updates, industry trends, and best practices, and contributed to the continuous improvement of the Salesforce implementation methodology. -
Senior Project ManagerBorn Group Oct 2020 - Jun 2021Ann Arbor, Michigan, United States- Developed project plans, including scope, timelines, resources, and deliverables.- Defined project goals, objectives, and success criteria.- Created and maintained project documentation, including project charters, schedules, and budgets.- Lead cross-functional project teams, ensuring clear roles and responsibilities.- Monitored project progress, identified and resolved issues, and managed project risks.- Coordinated with stakeholders to ensure project alignment with business objectives.- Managed project budgets, track expenses, and provide regular financial reports.- Conducted regular status meetings, prepared project updates, and communicated progress to stakeholders.- Fostered a collaborative and high-performing project team culture.- Facilitated effective communication and collaboration across departments. - Provided guidance, coaching, and mentorship to junior project managers.- Coordinated with internal and external resources to ensure project deliverables are met.- Identified process improvements and implement best practices.- Conducted post-project evaluations and lessons learned sessions.- Led continuous improvement initiatives to enhance project management practices. -
Project Management LeadCapgemini Jan 2019 - Oct 2020Ann Arbor, Mi- Developed project plans, including scope, timelines, resources, and deliverables.- Defined project goals, objectives, and success criteria.- Created and maintained project documentation, including project charters, schedules, and budgets.- Lead cross-functional project teams, ensuring clear roles and responsibilities.- Monitored project progress, identified and resolved issues, and managed project risks.- Coordinated with stakeholders to ensure project alignment with business objectives.- Managed project budgets, track expenses, and provide regular financial reports.- Conducted regular status meetings, prepared project updates, and communicated progress to stakeholders.- Fostered a collaborative and high-performing project team culture.- Facilitated effective communication and collaboration across departments. - Provided guidance, coaching, and mentorship to junior project managers.- Coordinated with internal and external resources to ensure project deliverables are met.- Identified process improvements and implement best practices.- Conducted post-project evaluations and lessons learned sessions.- Led continuous improvement initiatives to enhance project management practices. -
Project Management LeadLyons Consulting Group Nov 2018 - Oct 2020Effectively coaches and mentors project team members.Keeps track of lessons learned and shares those lessons with team members which includes leadership in collecting data for post mortem reviews and ensuring this information is utilized for process and team improvement.Mitigates project team conflict and communication problems.Participates in PMO meetings in order to improve PMO process, team culture and client relations.Tracks and reports team hours and expenses on a weekly basis.Suggests areas for improvement in internal processes along with possible solutions.Participates in internal teams/task forces. -
Senior Project ManagerLyons Consulting Group Sep 2015 - Nov 2018Ann Arbor, Mi• Primary Point of Contact for the client for ongoing support work and the build out of new site features• Management of development sprints being performed by Support development staff• Manage project scope and schedule, identify change requests and work with customers to set project priorities• Fully understand key platform functionality and related business value from the customer’s perspective• Communicate with customers regarding project and support related issues• Facilitate codevelopment and communication between Lyonscg groups to ensure smooth integration of new functionality• Work with developers and other technical staff to maintain up-to-date application documentation• Work with developers and QA staff to ensure that new site features are designed to be efficient and reliable
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Application Support CoordinatorLyons Consulting Group Sep 2014 - Sep 2015Ann Arbor, MiAs an Application Coordinator I:• Provide project management of iterations of development work being performed by Support development staff• Manage project scope and schedule, identify change requests and work with customers to set project priorities• Understand key application functionality and related business value from the customer’s perspective• Communicate with customers regarding application support related issues• Communicate with other Lyonscg groups to ensure smooth integration of new functionality• Work with developers and other technical staff to maintain up-to-date application documentation• Work with developers and QA staff to ensure that applications are designed to be efficient and reliable• Ensure that the knowledge transfer processes and the application documentation are sufficient to allow for effective support of customer applications
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Technical Project ManagerUniversity Of Michigan May 2014 - Sep 2014Ann Arbor, Mi -
Business AnalystGas Station Tv Jan 2014 - Apr 2014Birmingham, Mi•Gathered requirements using interviews, document analysis, business process descriptions, use cases, business analysis, and workflow analysis. •Effectively initiated, planned, scheduled, estimated, coordinated, and delivered all activities for projects and related release initiatives.•Served as the conduit between the business community and the software development team through which the requirements flowed. •Managed complex software development, architecture, and integration projects in a fast paced, constantly changing Agile environment. -
Project ManagerRightbrain Networks Mar 2013 - 2014Dexter, Mi•Lead agile software development team building custom software from the ground up for industries ranging from online training to e-commerce. •Oversaw a dev-ops team that constructed cloud infrastructure to support SAAS applications within the Amazon Web Service’s cloud network. •Primary point of contact for the clients. Lead all project status reporting, as well as took input from clients and passed it along to the development team in order to translate their ideas into functionality for the sites. •Oversaw both timelines and budgets for multiple concurrent projects, ranging from $10,000 to $150,000+. -
It ConsultantHigh Performance Technologies, Inc. Aug 2010 - Jan 2011Washington D.C. Metro Area•Managed and coordinated a $4.5 million contract for the Military Healthcare Cyber Infrastructure Services (MCiS) division of the Military Healthcare Services (MHS)•Provided support to MCiS in achieving its goal of deploying applications on cost effective communications and computing infrastructure, with sufficient capacity and scalability to ensure adequate end-user performance and availability. •Supported an independent capacity planning team of 20 people that managed the planning, prediction, and allocation of infrastructure capacity for MHS applications. •Worked with other project managers on various engineering processes including proactive architecture and design, developing KPI’s and deliverables, configuration management, and lifecycle management. -
Project Management ProfessionalCsc Nov 2009 - Jul 2010Washington D.C. Metro Area•Conducted analyses and audits of raw data collected by applying analytical methods from mathematics, science, and engineering. •Developed statistically valid trends monthly and cumulatively from data collected, performed relevant statistical analysis, and developed models on collected data. •Reviewed, reconciled, provided project status reports, and provided process improvement recommendations for data tracking and manipulation and current issues relating to both external and internal databases. -
Program Market AnalystSeal Dynamics Jan 2008 - Nov 2009Tampa/St. Petersburg, Florida Area•Analyzed usage data, aircraft fleet trends, pricing strategies and technical publications to identify market potential for FAA/PMA parts.•Acted as an intermediary between airline engineers and internal company engineers for both project background and technical discussions. •Prepared financial analysis packages including recommendations on potential new development projects.•Developed research processes and performed data collection to effectively evaluate sales opportunities to determine value within the commercial aerospace market.•Streamlined the development of engineering packages as well as designed templates that continue to be used by all analysts.
Joshua Downey Education Details
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Aviation Science And Administration -
Portage Northern High SchoolGeneral Studies
Frequently Asked Questions about Joshua Downey
What company does Joshua Downey work for?
Joshua Downey works for Bildit
What is Joshua Downey's role at the current company?
Joshua Downey's current role is Sales and Solution Consultant.
What is Joshua Downey's email address?
Joshua Downey's email address is jd****@****ing.com
What is Joshua Downey's direct phone number?
Joshua Downey's direct phone number is (704) 552*****
What schools did Joshua Downey attend?
Joshua Downey attended Western Michigan University, Portage Northern High School.
Who are Joshua Downey's colleagues?
Joshua Downey's colleagues are Angel Mary, Ralitsa Ivanova, Simi Balan, Giza Jacob, Subashini S R, Arya K R, Nikolay Kunev.
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Joshua Downey
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Joshua Downey
Bsba Student @ Csuc | Aspiring Law Student | Contract Administrator For The California Department Of Cannabis ControlRancho Cordova, Ca
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