Josh Hall Email & Phone Number

Jacksonville, Florida, Us

- Deploys, configures, and maintains a fleet of 175+ Debian hosts across diverse environments, including HPE ProLiant servers, Supermicro servers, and AWS EC2 instances, ensuring optimal performance and uptime.- Installs, configures, and manages Sagan SIEM, Syslog-ng, and a suite of custom applications and API integrations to enable robust security monitoring and data aggregation.- Implements and administers WireGuard VPN solutions to ensure secure communication and network reliability.- Performs comprehensive server and application maintenance, troubleshooting, and optimization to guarantee seamless operations and adherence to best practices.- Collaborates with clients to understand requirements, deliver tailored solutions, and provide continuous support for existing deployments.

Jacksonville, Florida, Us

- Monitored and analyzed security events in a 24/7/365 SOC environment, leveraging diverse data sources including SIEM tools, intrusion detection systems (IDS), firewall logs, system logs (Unix, Windows, and network devices), applications, and databases.- Reviewed and enhanced documentation processes, supporting the migration to Wiki.JS to streamline knowledge management and accessibility.- Provided frontline support for resolving low-level engineering issues, ensuring swift and effective troubleshooting.- Communicated and escalated security incidents and operational issues in alignment with established protocols and management directives.- Developed detection rules for Sagan and Suricata using Snort syntax to address emerging threats and client-specific requirements, with a proven track record of authoring, testing, and deploying hundreds of actionable rules.- Mentored and trained a team of 9+ junior analysts, fostering skill development and operational excellence.Participated in an on-call rotation to troubleshoot and resolve issues critical to maintaining the SOC’s monitoring and triage capabilities.

Jacksonville, Florida, Us

Jacksonville, Fl, Us

- Managed endpoint protection for an enterprise with over 6,500 endpoints, ensuring robust security and compliance.- Administered DNS and web content filtering applications for 90+ global locations, implementing and configuring policies tailored to local requirements and company standards.- Planned and scheduled automated vulnerability assessments, analyzed results to identify high-priority risks, and prepared actionable reports for executive and IT leadership.- Participated in a rotating on-call schedule, responding to business-critical events to maintain customer productivity and security.

Jacksonville, Fl, Us

- Provided Tier 1 and 2 support for dozens of clients, addressing desktop, server, telephony, and LAN/WAN hardware and software issues, including installation, configuration, and management.- Acted as the frontline for security incident response, handling and escalating events such as malware outbreaks, account compromises, cryptolocker ransomware incidents, and network or application outages impacting critical business systems.- Fulfilled access control requests for new hires, terminations, and permission changes in Active Directory, Office 365, and various business applications, ensuring compliance with customer policies and industry best practices.- Analyzed malicious emails, configured spam filters, and purged dangerous messages from customer domains to enhance email security.- Developed and maintained process documentation to facilitate proper and prompt resolution of incidents and requests.-- Key Accomplishments --- Supported the lead Security Engineer in a vulnerability assessment project by analyzing Nessus scan results and delivering a formal report to the customer, identifying high-risk network vulnerabilities and recommending mitigation strategies.- Assisted the Security Team in automating daily reporting of privileged group membership changes in Windows Active Directory using PowerShell, enhancing access control and audit readiness.

Tempe, Az, Us

- Fulfilled configuration and kitting orders for national clients, planning and executing platform changes with minimal disruption to client services.- Monitored and maintained server hardware and operating systems (OS), troubleshooting issues, performing root cause analyses, and developing critical paths to ensure swift problem resolution.- Reviewed the Autotask ticket system to identify and prioritize fulfillment orders while accurately tracking time spent with clients for billing purposes.- Monitored the infrastructure environment and application services for stability and performance, maintaining 24x7 operations and resolving service impacts as they occurred.- Developed and maintained configuration process checklists to ensure timely and accurate issue resolution while keeping new and existing employees informed with updated documentation.- Managed document revisions, electronic logs, and system update requests, streamlining workflows by initiating changes to checklists and forms.- Documented detailed problem descriptions and diagnoses with precision, adhering to established practices and ensuring traceability.- Collaborated with customers and the Sales team to escalate critical issues, clarify uncertainties, and align with client goals.Partnered with NOC Engineers, Senior Systems Engineers, and other NOC Technicians to resolve escalated issues, fulfill customer orders, and drive process improvements to ensure customer satisfaction.-- Key Accomplishments --- Led on boarding for a top MEP building systems company, driving deployment services projected to generate $2M+ in annual revenue.- Acted as technical lead for an IT refresh project, overseeing the replacement of 1,500+ PCs across 300+ locations for a national property management firm.- Improved efficiency by revising and updating 12+ process checklists, streamlining workflows.

-Performed tank trailer cleaning services for Class A vehicles, and managed 6 technicians.

Green Bay, Wi, Us

-Operated an 18-wheel tractor/trailer combination vehicle, met strict delivery schedules, documented work/rest periods and miles spent driving, and entered information into an automated system.

Austin, Tx, Us

-Held multiple roles during a 6-year military career that included a tour of duty in Iraq.-Obtained and maintained a Secret clearance for duration of service and able to readily obtain again.

Information Technology

Associate'S Degree, Automotive/Diesel/Industrial