• Serve as a consultant and project management resource for the School of Medicine Office of the Dean, School of Medicine departments/institutes/centers, and collaborative departments within an academic medical center• Facilitated the development of a shared administrative service model of three support areas serving seven academic departments• Streamlined the tuition and fee reimbursement process for the School of Medicine, resulting in a 95% decrease in unrecovered exemptions and a 60% decrease in processing time• Develop and facilitate quality improvement trainings for OHSU Quality Management and Graduate Medical Education

• Provided quality-related support and analysis to multiple departments in a 102-bed inpatient rehab facility, including detailed statistical analysis, project facilitation using PDSA and Lean methods, external data reporting, and internal data collection to develop recommendations for future improvements• Coordinated accreditation preparation and on-site survey activities, along with Director of Quality Services, including mock surveys, continuing staff education, and document preparation for Joint Commission, CARF, and Washington Department of Health surveys• Initiated physician documentation project with Case Management and Medical Records departments, which increased documentation compliance by more than 30%, resulting in a reduction of potential at-risk payments of more than $3 million

• Taught graduate seminar on strategic marketing for Health Policy and Administration department• Developed and taught community continuing education Lean Six Sigma course (white belt level)• Conducted guest lectures on quality management tools and methods in healthcare

• Gathered baseline data and adapted a quality and financial tracking tool to measure impact of Medicare reimbursement changes related to patient safety initiatives for reportable "never events".