Josh Evans Email & Phone Number

Fresno, California, United States

• Partners with executive leadership team to develop annual budget and corporate goals with strategic oversight of3 service centers and 180-person workforce. Holds signing authority responsibilities of customer.
• Piloted cross-functional management team to deliver high performance; scaled operations to gain 7.5Kcustomers delivering $27M in annual revenue.
• Navigated team through corporate M&A; transformed job functions/reallocated 20 resources minimizing layoffs tojust 10 while instituting cost-saving solutions to remain under budget.
• Transitioned corporate culture lifting customer satisfaction and retention rates to unprecedented 97%.
• Bested industry standard by 7% maintaining 22% profit margin exceeding $6M corporate goal; quickly rose to #7ranking of 120 GMs in enterprise.

Bakersfield, California Area

• Directed customer service operations with management of 2 facilities and 70-person workforce; supervised,coached, and mentored 3 managers and 16 service representatives.
• Scaled operations to capture 2.5K customers/contract agreements yielding $8.5M annual revenue skyrocketingprofit margin to 28%.

Bakersfield, CA

• Directed customer service operations with management of 2 facilities and 70-person workforce; supervised,coached, and mentored 3 managers and 16 service representatives.
• Scaled operations to capture 2.5K customers/contract agreements yielding $8.5M annual revenue skyrocketingprofit margin to 28%.

• Overhauled internal processes and procedures guaranteeing industry certification with TSRA as hygienicallyclean industrial laundry consisting of 35% healthcare, 25% industrial, 25% hospitality, and 15% clean.
• Motivated 75-person cross-functional team producing over 300K lbs in materials per week; shifted cultureminimizing turnover with 215 total employees onboarded over 4-year tenure.
• Spearheaded business solutions and process improvements; slashed labor efforts 1% and reduced put-inservice decreasing costs by $175K annually.
• Re-negotiated vendor contracts and service rates eliminating excess spending and returning $55K per year toannual budget.
• Optimized team performance and prioritized culture of safety eliminating incidents and setting enterprise recordof 260 days without accident.