Partners with executive leadership team to develop annual budget and corporate goals with strategic oversight of3 service centers and 180-person workforce. Holds signing authority responsibilities of customer contractagreements for Top 20 revenue producing customers. Manages recruitment, interviewing, hiring, and onboardingtop talent including executive leaders and operations managers. Presides 2 levels below CEO reporting to VP ofOperations with supervision of 7 direct reports.•Piloted cross-functional management team to deliver high performance; scaled operations to gain 7.5Kcustomers delivering $27M in annual revenue.•Navigated team through corporate M&A; transformed job functions/reallocated 20 resources minimizing layoffs tojust 10 while instituting cost-saving solutions to remain under budget.•Transitioned corporate culture lifting customer satisfaction and retention rates to unprecedented 97%.•Bested industry standard by 7% maintaining 22% profit margin exceeding $6M corporate goal; quickly rose to #7ranking of 120 GMs in enterprise.

•Directed customer service operations with management of 2 facilities and 70-person workforce; supervised,coached, and mentored 3 managers and 16 service representatives.•Scaled operations to capture 2.5K customers/contract agreements yielding $8.5M annual revenue skyrocketingprofit margin to 28%.

•Directed customer service operations with management of 2 facilities and 70-person workforce; supervised,coached, and mentored 3 managers and 16 service representatives.•Scaled operations to capture 2.5K customers/contract agreements yielding $8.5M annual revenue skyrocketingprofit margin to 28%.

•Overhauled internal processes and procedures guaranteeing industry certification with TSRA as hygienicallyclean industrial laundry consisting of 35% healthcare, 25% industrial, 25% hospitality, and 15% clean roomservices.•Motivated 75-person cross-functional team producing over 300K lbs in materials per week; shifted cultureminimizing turnover with 215 total employees onboarded over 4-year tenure.•Spearheaded business solutions and process improvements; slashed labor efforts 1% and reduced put-inservice decreasing costs by $175K annually.•Re-negotiated vendor contracts and service rates eliminating excess spending and returning $55K per year toannual budget.•Optimized team performance and prioritized culture of safety eliminating incidents and setting enterprise recordof 260 days without accident.