Senior Customer Success Manager
Predominately specialising in the Automotive sector, I work closely with my customers to not only understand their business but their industry too. As an expert in the Infinity solution, I am involved from the very beginning of my customer's journey, understanding their reporting requirements, business challenges, and goals for call intelligence to ensure the solution is set up in line to deliver results from the get-go. I engage regularly with my customers, checking in on progress and to review how they can benefit further, either from existing features of the solution, or future developments. As the voice of our customers, I work closely with our Product team to feedback suggestions and requests which arise, often resulting in future developments of the product, enhancing the value it delivers.As a Senior CSM, other responsibilities include supporting my CSM colleagues with day to day obstacles and client queries. I am also working on various internal projects to improve processes and synergy within the team, and cross-department.