As the Operations and Program Manager at Family Grounds, Inc., I served as the primary liaison for over 150 pharmacy clients, ensuring their satisfaction and retention. I also designed and executed change management plans to improve business processes, staff experience, and patient outcomes. In my first six months, I increased the GoogleMyBusiness rating from 2.6 to 4.1 stars by implementing programs to collect and respond to client feedback and resolve existing issues.Prior to joining Family Grounds, I was the Senior Marketing and Business Development Manager at Sweeney Merrigan Law, LLP, where I managed the annual marketing budget across several verticals, driving growth in signed cases and staff. I also served as the central IT and digital support for the firm, protecting against cybersecurity attacks, managing web assets, establishing partner integrations, and automating hundreds of processes. Additionally, I volunteered as an Email Marketing Specialist for Startup Boston, creating and delivering engaging content for the startup community. I am passionate about leveraging my skills in operations, marketing, and growth to create value for clients, organizations, and communities. I am always eager to learn new tools and techniques to enhance my performance and efficiency. I am a collaborative, adaptable, and detail-oriented professional who thrives in fast-paced and dynamic environments.