Josh Franks Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

• As Australia’s leading private provider of Vocational Education and Training, Careers Australia Group Limited supported up to 15,000 online and campus based international and domestic students. With up to 1200 staff.
• Reporting directly to the CIO.
• Concurrent management of four discreet support teams encompassing infrastructure, application support / development, telecommunications and service desk with 30+ direct reports.
• Service Strategy development in response to trend analysis in line with business goals.
• Service design, change and improvement.
• Organisational change to include coordination of service transition.

Gold Coast, Queensland

• This role was specifically created to offer onsite ICT support and business relationship management of the 5 remote Gold Coast sites. I was also tasked with managing the relevant vendor relationships.
• Autonomous management of 5 campus locations and approximately 60 staff.
• Active Directory maintenance, user, group and organization unit management.
• VOIP telephony system management.
• Print Server management.
• IT and telecommunications asset management.

Gold Coast, Queensland

• Ardent Leisure owned and operated over 100 leisure assets including theme parks, tourist attractions, marinas, bowling centres, laser skirmish centres and health clubs across Australia, New Zealand and the United.
• Internal ICT escalation support.
• Coaching and training of internal ICT staff.
• SOE design and deployment.
• Asset lifecycle management.
• ITSM improvements and configuration.

• Gizmo was a national mobile IT services business offering onsite support to residential, small, medium and large business customers. With prestigious contracts with some of Australia’s largest names such as Harvey.
• Primarily onsite and occasionally back to base technical assistance and support covering all aspects of computer and network equipment for home and business customers.
• Onsite network and system maintenance for JB Hi-Fi and Clive Anthony’s.
• Product and system training for home and business customers.
• Providing solutions for numerous IT faults or needs.

Varsity Lakes, Queensland

• AAPT is one of Australia's leading telecommunications infrastructure companies with an extensive national network. AAPT was Australia’s third largest residential ISP.As a Senior Technical Consultant, it was my.
• Coaching and training of technical support (SmartNet) staff.
• Developing training manuals and technical documentation.
• Interviewing prospective technical support staff.
• Conducting process and technical training of all new technical support staff.
• Designing and developing internal web-based CRM and data analysis systems utilizing PHP, SQL, HTML, Javascript and Perl.

Gold Coast, Queensland

• Key Responsibilities:
• Project Management.
• Onsite technical support and upgrades for small to medium businesses and residential customers.
• Ordering stock.
• Customer service.
• Conducting seminars and product training.