Josh Garza Email and Phone Number

• Achieved technical workload expertise for Dynamics 365 Customer Engagement Applications and Microsoft’s Power Platform• Participated in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value • Leveraged workload expertise to build effective customer-centric solution assessments and designs based on business value and delivered compelling presentations and demonstrations to improve win rates while simultaneously removing technical blockers• Maximized deal execution through the customer journey as a strategic, proactive seller to meet/exceed category revenue targets • Worked as a team with Sales Executives to uncover, identify and engage opportunities to drive category performance • Built positive Business Decision Maker connections across category-specific roles with business value alignment by targeted personas • Engaged in partner co-sell scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process • Shared ideas, insight, and strategic-technical input with internal and external communities using knowledge of Microsoft cloud solutions and their context in the competitive landscape • Provided thought leadership by acting as role model for the technical community and consistently shared knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes• Acted as the voice of the customer by driving new feedback, insights, and resource items across communities to support customer’s business outcomes and opportunities to promote usage

• Specialized in back-office applications that harness the power of the Oracle Cloud to automate and streamline processes within Enterprise Resource Planning, Enterprise Performance Management, and Human Capital Management. • Helped businesses streamline their business application systems / landscape and operations in order to maximize revenue, efficiency, customer satisfaction, reduce costs, and mitigate risk using Oracle's cloud-based solutions.• Enterprise Resource Planning (ERP):Financials | Revenue Management | Project Financial Management | Project Management | Governance/Risk/Compliance Management | Procurement | Configure, Price, Quote• Enterprise Performance Management (EPM):Planning & Budgeting | Account Reconciliation | Financial Consolidation & Close | Profitability & Cost Management | Tax Reporting• Human Capital Management (HCM):Global HR | Talent Management | Recruiting & Onboarding

Components of Customer Experience (CX):- CRM- eCommerce- Marketing Automation Solutions- CPQ (Configure, Price, Quote)- Social Media Solutions (listen, engage, and manage)- Contact Center Solutions- Policy Automation- Field Service

Focused on helping service intensive businesses automate field service operations and increase operational efficiency using Oracle's Field Service Cloud (OFSC), formerly TOA (Time of Arrival). Improved KPIs include First-Time Fix Rate (FTFR), response time, technician productivity, customer satisfaction, Service Level Agreement (SLA) Compliance, work order completion / resolution time, travel time, inventory accuracy, contract renewal rate, customer retention rate, average time to repair, cost per service call, technician / resource utilization, and scheduled vs. unscheduled work ratio.