Josh Gregory Email & Phone Number

Waterloo, Ia, Us

Waterloo, Ia, Us

Downers Grove, Il, Us

Vernon Hills, Il, Us

Grand Rapids, Michigan, Us

• Acted as the technical leader, mentor, and final escalation point of 8 direct reports on the Managed Services team• Tracked and analyzed team financials to ensure that margin targets were met within 6 months following corporate merger of OST and Stratum• Ensured that incident and service requests were being handled to solidify that SLAs, SLOs, and customer satisfaction was being met and maintained• Onboarded and maintained the process and relationship for over 40 customers as a Microsoft Cloud Service Provider (CSP) direct partner• Developed, defined technical details, and priced over 100 per-asset offerings for AWS, Azure, and Google Cloud• Led a FedRAMP security assessment remediation for an EMR application resulting in landing a high-value Cloud Managed Services contract• Developed an entirely new FedRAMP-compliant Cloud Managed Services solution in AWS consisting of primarily cloud-native components and tooling including continuous monitoring, security, backup and recovery, disaster recovery, and more.• Led the efforts to merge support teams and improve overall services available following the merger of OST and Stratum• Involved in pre-sales technical discussions and quoting for potential cloud delivery and Cloud Managed Services customers• Oversaw the Premier Support for Partners relationship between OST and the Microsoft Customer Success Account Manager• Spearheaded the continuous development of Managed Services tools, automation, customer-facing collateral, and offerings through internal sprint cycles• Acted as the final escalation point for any technical issues that couldn't be resolved by subordinates

Grand Rapids, Michigan, Us

• Acted as the technical leader, mentor, and final escalation point of 8 direct reports on the Managed Services team • Achieved an estimated annual revenue of $4mm/year, with a 62% gross profit margin in 2021.• Engaged customers on behalf of Stratum regarding MSP offerings and capabilities• Played a critical role in building the Managed Services practice for Stratum, including:o ITSM portal implementation and service request/incident workflow automationo Maintenance management solution and processes, including patching, changes, and scalingo Monitoring platform, both cloud-native and third-party toolso Implementation of alert-management and on-call toolsetso Endpoint protection platform setup and configuration• Spearheaded the continuous development of Managed Services tools, automation, process, and offerings through internal sprint cycles• Pivotal to the company achieving the "Azure Expert MSP" Certification through Microsoft as the 48th Managed Services Provider in the United States. Responsible for ensuring processes, strategies, offerings, and user experience aligned with Microsoft's standards• Ensured that SLA, SLOs, and customer satisfaction was maintained• Reduced resolution time SLAs on customer tickets by 83.2% between 2019 and 2021• Aligned process improvements and development with system strategy along with the business and end clients• Onboarded and maintained the process and relationship for over 30 customers as a Microsoft Cloud Service Provider (CSP) direct partner• Developed learning plans and goals for all Managed Services resources• Developed, defined technical details, and priced over 100 per-asset offerings for AWS, Azure, and Google Cloud• Designed both a company-wide employee onboarding/offboarding solution and CSP and MSP customer onboarding/offboarding solution• Designed a technical assessment for both Azure and AWS to vet out new hires• Participated in scheduled 24/7 on-call escalation support of incidents

Grand Rapids, Michigan, Us

• Led Managed Services division assisting in everything from cloud architectural design and cost-optimization efforts to maintenance solutions and active directory domain consultation• Assessed customer cloud environment architecture provide detailed guidance for improvements• Led several cloud migrations from Physical, Hyper-V, and VMWare into Azure using proprietary, third-party tooling, and Azure preferred practices• Customized backup and disaster recovery solution designs focusing on not only peace-of-mind in the event of a disaster, but also designing in the most economical way achievable• Designed and constructed complex hub-and-spoke enterprise “transit” networking models to be used in multi-region cloud configurations• Deployed and maintained enterprise security methods utilizing native AWS and Azure offerings for compliance with PCI, SOX and HIPAA• Constructed automation plans and scripts which enable customers to scale and operate without manual intervention resulting in less effort and overhead• Worked with customers to implement cloud network connections in the form of site-to-site VPN tunnels, point-to-site deployments, and Expressroute connections

Redwood City, California, Us

• Led numerous cloud migrations from Physical and VMWare into AWS using proprietary, third-party tooling, and AWS preferred practices• Led “Managed Services Provider” efforts for an oil-and-gas company following a divestiture migration – ~200 servers in AWS• Managed backup and recovery specialist utilizing native AWS tools, as well as a custom-designed tool for the customer• Assisted with several Exchange to Office 365 migrations for professional services customers• Participated in Microsoft Mobile Device Management Suite implementations and sales• Assisted with designing a platform for learning and training of internal technical resources• Managed and mentored a team of 4 associate cloud engineer resources

New York, Ny, Us

• Assisted with designing, implementing, and maintaining a managed services practice for the company. Managed services was responsible for the following:o Managed AWS backups using a custom-built applicationo Monitoring and management of all networking, infrastructure, and compute resources to ensure that steady system-state is achieved and kepto Citrix server farm administration for infrastructure as well as user managemento Active directory group and user management• Assisted in migration efforts for 300+ servers of an enterprise energy company to Amazon Web Services providing QA as well as customer support• Managed Services provider for 500+ servers over a 2-year time period working with systems administrators, application owners, and end-users