● Saved -$6M in external engineering costs by leveraging technical expertise, analyzing supplier quotes, and identifying where suppliers misunderstood requirements or inflated hours● Reduced time spent in meetings reporting status by 2.5% per team per week by developing a unified Jira process and reporting strategy for 50 cross-functional teams● Delivered system requirements to internal teams and their suppliers across the US, UK, EU, China, and Japan to ensure functional needs were translated correctly and consistently across all teams● Mentored teams transitioning from traditional waterfall development to SAFe Agile development with a focus on thinking more about how their work aligns with the objectives and dependencies of other teams

● Conducted user interviews with 10 internal customers to create a new strategy and roadmap for a centralized Olive UI for all products to use across all business lines● Established OKRs and corresponding KPIs for a centralized Olive UI by assessing the results of user interview data and collaborating with engineering teams and internal customers to create reasonable success/business performance targets● Performed market research among the top five configuration management tools like AWS console to combine customer needs with industry leaders with similar products● Led strategy development with eight engineering teams to explain the why behind new product direction and how new product capabilities will directly improve our ability to deliver an improved customer and user experience● Reduced story point carryover by 25% through analyzing Agile ceremonies and deployment processes, identifying new key success metrics, and implementing changes iteratively to test different solutions quickly● Condensed timeline for customer file validation by 90% through facilitating the development of a service and UI that allows implementation specialists to create and execute validation rules without engineering

● Managed cross-functional IT implementations, including enterprise application development with budgets up to $10 million for Medicaid and state-based exchange projects serving upwards of 1 million citizens● Generated an estimated $1M in Medicaid saving by increasing preventative care visits through a pilot program to explore a new product offering in existing programs● Led the product development lifecycle for a new product that connected Medicaid members with local organizations that addressed their socio-economic barriers to attending wellness appointments● Decreased Medicaid application processing timeline by 15 days through assessing bottlenecks in existing processes and leading a workflow redesign incorporating customer feedback● Improved customer satisfaction survey scores by 5% and reduced call handle times by 15% after implementing updated telecom infrastructure and improving audio quality● Analyzed RFP requirements, modeling inputs, and business constraints to provide recommendations to sales executives that informed over a dozen procurement proposals● Authored work instructions and training materials for train the trainer and for customer service and back-office employees to use while conducting day to day tasks for 10 projects● Managed business requirement and system requirement development and User Acceptance Testing for transitioning from a COTS product to a homegrown solution for two Medicaid application tracking projects

● Built an automated scheduling feature that leveraged Google Maps APIs and nurse schedule information to increase the number of visits completed by 20% over manual scheduling resulting in reduced application processing times