Josh Hatherell Email & Phone Number

Ottawa, On, Ca

Microsoft Modern Workplace Administrator - working specifically to research, deploy, and train the userbase with Microsoft's modern workplace suite. Communication and Collaboration Application administration & Cloud data migrationPrimary Application Administration - Microsoft Collaboration Stack (Teams, OneDrive, Sharepoint & associated services such as M365 admin, AzureAD, Exchange)Core responsibilities: Improving user experience and efficiency in the move to a modern, hybrid workplace. This means ensuring that collaborative apps work as expected, have the feature sets and integration that allows end users to perform their jobs optimally. Other Responsibilities: Escalated IT support for frontline and secondary support TeamsTraining the userbase to understand, utilize and excel with the collaborative tools providedAssisting with meeting room installation & technology stackWorking with other IT teams to cross train or act as secondary / tertiary support for complex issuesWorking with end users to gain an understanding of issues / projects and developing solutionsBuilding and maintaining a large knowledgebase for both IT admins and end usersFull understanding of the DR solution and quarterly testing to ensure the quality of backups and restore functionality worked without issue

Systems Administrator focused on Communication and Collaboration servicesShifted from physical hands on admin to almost full SasS / cloud administration. Admin for almost all end user based applications (Zoom, Adobe, Teams, Atlassian Jira/Confluence, Slack, OneDrive, Sharepoint.)Worked on the team transitioning from Google to Microsoft, massive project for 5000 users.

Jr Systems Administrator for SAAS, VMWare, and Physical serversServices Administrated: Physical server installation, hardware upgrades, cabling, setup and connectivity to NAS storage. VMWare, Slack, Zoom, Atlassian (Jira/Confluence), Autodesk, Google primary administration. Secondary admin for almost everything else (Netapp, onprem AD, SMTP server, etc)Full ownership of Zoom and meeting rooms - included migration from Google Meet to Zoom, rework of existing rooms to support Zoom Rooms, training of all end users and setup of new / unique features required to support the staff. Escalated support and trained the deskside team

Frontline support for entire corporate userbase, but large focus on Finance, R&D, Design, Construction and IT. Troubleshooting end user issues, onboarding & offboarding users, ensuring the office environment tech was healthy and issue free. Assisting with optimization of IT processes, site build outs, site tear downs, various SaaS and on-prem administration and project based work.

Ottawa, Canada Area

Contractor for the Brookstreet Hotel - Kanata, ONOn site IT Support for all staff. Responsible for: -network infrastructure, stability and upgrading to new WAPs across the hotel-Server stability, monitoring, security and updates-Backup monitoring and tape backups-Installing, maintaining and archiving all staff pcs, laptops, tablets-Ensuring meetings run smoothly with any technology brought in-Working with clients to ensure their network needs are met in full during their meetings / presentations-Administrating the mitel ip phone & voicemail system-Administration of the following: Property Management, sales, mail, AD, remote display (Janus), VMware, parking, golf management servers & services-New user creation and old user cleanup & archive-Point of contact for external vendors and tech support-Part of any new projects brought in as a technical advisor-Part of an on-call rotation to provide 24/7 support in case of emergencies

Provide end user support as well as: -setup of workstations / laptops-network maintenance-working with Windows, Mac & Linux servers and VMs (vsphere)-reasonable comprehension of powershell-Active Directory management-software & hardware inventory and tracking-Office 365 Administration-Jira, Confluence & Stash Administration-Remote desktop support using Remote Desktop & teamviewer-security system admin-git and subversion adminI was the go to help desk guy for the local and remote staff. Anything they needed help with or fixed I had to figure out a way of doing. I also became very familiar with opening up and repairing both windows and mac laptops (replacing CMOS batteries, RAM, HDD, optical drives, motherboards, re-applying thermal paste, etc). I would also setup and admin a lot of the internal servers/services such as subversion, stash, jira, confluence, nagios and racktables. I worked in a mixed environment of physical servers and virtualized machines so I became familiar both.

Ottawa, Canada Area

Providing End user support as well as: -setup of workstations / laptops-network maintenance-working with Windows, Mac & Linux servers and VMs-Active Directory management-software & hardware inventory and tracking-Office 365 Administration-Jira & Confluence Administration-Remote desktop support using Remote Desktop & teamviewerI was the go to help desk guy for the local and remote staff. Anything they needed help with or needed fixed I had to figure out a way of doing. I also became very familiar with opening up and repairing both windows and mac laptops (replacing CMOS batteries, RAM, HDD, optical drives, motherboards, re-applying thermal paste, etc)

Ottawa, Canada Area

-Creating and following test plans as well as considering edge cases that wouldn't fall under normal testing. -Maintaining a large inventory of iOS and android devices. -Pre and post release testing during version releases to the live environments. -Adapting to the challenges of projects and working with various other teams such as design, development, dev ops and project management.

Writing articles about Gaming for Team Dignitas. Focus on League of Legends and Diablo 3.

Princeton, Nj

Worked as anything needed for setup and recording of any event Mantipi was covering (small choir concerts, etc). Used, Tested, Transported, set up multiple cameras, microphones and the equipment for capture and control to different venues.

Managed an expansive collection of VHS and DVDs. Cleaned and maintained the collection as well. Managed cashes as well as opened/closed the store. Provided customer service as needed

Responsible for installing, maintaining and removing telecommunications, network, audio and video systems/equipment.