Josh Heisner work email
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Josh Heisner personal email
I have over 10 years experience in Finance / Insurance, working for a Fortune 50 company in State Farm. I believe in our mission of helping individuals, families, communities - and thats central to what I hope to do with the rest of my career. I've come to meet and work with many amazing people, and I consider myself fortunate to have been given the opportunities that I have had to grow in my career with SF.I'm also knowledgeable and excited about the crypto-verse. It's amazing to me that in our lifetimes we've seen the first iteration of the internet and true worldwide connection - now we are witnessing the next. We are an active part of Chapter One in that story - awesome!
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Technology AnalystState Farm ®Bloomington, Il, Us
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Technical AnalystState Farm ® Aug 2020 - PresentProgram Management, Enterprise Modernization, Leadership LOS
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Operations SupervisorState Farm Bank, F.S.B. 2018 - 2020Operations first-line leader for Contact Center/Collections & Servicing - span of control approximately 15 to 20Suite responsibilities including...HR & Performance managementMetrics identification and accountabilityRegulatory and Compliance accountabilityChange ManagementInnovation/Ideation review and prioritization for upgrades to process & procedureCustomer de-escalationCovid-19 Response++++ -
Digital AnalystState Farm ® 2017 - 2018Analysis of business processes and outcomes, providing line of sight to upper leadership. Maturing metrics and reporting, providing data driven recommendations.Creation of OKR material & presentation to product teams / leadershipCreation of Product maturity focused presentations & facilitationCreation & distribution of high level deliverables for executive management monthly
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Customer Relationship ManagementState Farm Bank, F.S.B. 2015 - 2017Handling of customer complaint and feedback items, regulatory reviews, reporting and trending/analysis, consulting on solutions.
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Vendor Relationship ManagerState Farm Bank, F.S.B. 2013 - 2015Suite of vendor work examples...Driving results through coaching vendor employees directly, accountability to metrics, and ensuring contract is being adhered to. Consulting on contract work and creation of new contract guidelines.Creation and delivery of batch files to vendor through SAS jobs, monthly.Caring for regulatory guidelines (FCRA, NACHA, Regulations E, Z, X, UDAAP, OFAC, PCI guidelines, etc...) & ensuring that all vendors are in compliance with documentation including SOC-22, redundancy certification, operations certifications, etc.+++
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Collections And RecoveryState Farm Bank, F.S.B. Feb 2011 - 2013Collection of debt and Recovery of loss assets
Josh Heisner Education Details
Frequently Asked Questions about Josh Heisner
What company does Josh Heisner work for?
Josh Heisner works for State Farm ®
What is Josh Heisner's role at the current company?
Josh Heisner's current role is Technology Analyst.
What is Josh Heisner's email address?
Josh Heisner's email address is jo****@****arm.com
What schools did Josh Heisner attend?
Josh Heisner attended Illinois State University, Heartland Community College.
Who are Josh Heisner's colleagues?
Josh Heisner's colleagues are Brynda Sams, Kevin Weber, Alyssa Gabrillo, Kevin White, Tracy Chretien, Suzanne Nading, Walden Parker.
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