As Senior Partnership Manager, I excel in fostering strong client relationships, driving account revenue growth, and ensuring client retention. With a proven track record in managing key accounts, I work closely with clients to understand their needs and deliver tailored solutions that maximize value and achieve mutual success. In addition to managing existing accounts, I oversee the seamless onboarding of new clients, coordinating efforts across teams to ensure a smooth and efficient… Show more As Senior Partnership Manager, I excel in fostering strong client relationships, driving account revenue growth, and ensuring client retention. With a proven track record in managing key accounts, I work closely with clients to understand their needs and deliver tailored solutions that maximize value and achieve mutual success. In addition to managing existing accounts, I oversee the seamless onboarding of new clients, coordinating efforts across teams to ensure a smooth and efficient implementation process. This ensures that new partnerships start on a solid foundation, setting the stage for long-term success.In my current role, I also oversee the partnership team, providing leadership, guidance, and support to ensure we consistently meet and exceed our objectives. My approach focuses on developing my team’s skills and capabilities, fostering a collaborative and high-performing environment.My background in Collections operations and strategies adds a unique dimension to my expertise, allowing me to bring a strategic perspective to revenue management and operational efficiency. I am passionate about building long-term partnerships that contribute to sustainable growth for both my clients and coeo | UK. Show less

As a dedicated Client Relationship Manager, I was committed to driving client retention and fostering account revenue growth. My role centered around building and maintaining strong, trust-based relationships with key clients, ensuring their needs were met, and identifying opportunities for expanding business within existing accounts.In addition to managing ongoing client relationships, I played a pivotal role in the successful implementation of new clients. This involved coordinating… Show more As a dedicated Client Relationship Manager, I was committed to driving client retention and fostering account revenue growth. My role centered around building and maintaining strong, trust-based relationships with key clients, ensuring their needs were met, and identifying opportunities for expanding business within existing accounts.In addition to managing ongoing client relationships, I played a pivotal role in the successful implementation of new clients. This involved coordinating across teams to ensure a seamless onboarding process, setting the foundation for long-term success. Show less

As a Collections Team Lead, I supervised a team of collectors, ensuring we consistently met targets and adhered to company SLAs. My role involved providing guidance and support to the team, driving performance, and maintaining high standards of operational efficiency. I focused on motivating the team to achieve optimal results while upholding the company's commitment to excellence in customer service.

As a Debt Collector, I was responsible for the collection of overdue accounts while ensuring respectful and empathetic interactions with all customers. Trained in managing vulnerable customers, I utilized strong negotiation skills to find mutually beneficial solutions, helping customers resolve their debts while maintaining their financial well-being.