Josh Hoffart Email & Phone Number

United States

Fargo, North Dakota, United States

Assisted with training on multiple FSAs and COBRA enrollments.Provided coaching and supported department with difficult questions and problem fixing.Oversaw the quality and efficiency of team, ensured all key performance metrics were being met, scheduled meetings to go over quality scores, and provided additional training as needed.Answered detailed process questions from team members and ensured all issues were resolved in a timely manner.Relayed feedback to product and operations teams to improve the process. Maintained detail-oriented working knowledge of employer health benefits and insurance.

Fargo, North Dakota, United States

Served as resource to several departments to advise on FSAs and COBRA regulations and requirements. Assisted with benefit fairs to advise on enrollments.Helped with escalated calls and called out to important members at request of other departments.Served as the primary point of escalation for member questions and issues regarding their claims.Enforced claims policies while bringing both assertiveness and empathy to member interactions.

Fargo, North Dakota, United States

Handled inquiries for participants on the enrollments and insurance coverage.Processed questions by phones, email, chat and face to face meetings.