Josh Huffman Email & Phone Number

Cincinnati, OH, US

Cincinnati, Ohio, United States

Contracted to GE Aviation

Mainville, Ohio

• Operate and maintain Tactical Satellite Communications equipment
• Provide 24-hour communications for up to 500 users on the Joint Node Network and Command Post Node
• Rebuilt a Satellite Transportable Trailer to improve communication capabilities 33%
• Manage a 4-soldier team to set up and operate the Satellite Transportable Trailer

Irbīl, Iraq

Cincinnati Metropolitan Area

Cincinnati, Ohio, United States

• Provide remote support for up to 15 users per day
• Travel to client sites as needed to provide onsite support
• Resolve up to 10 user generated tickets per day using Datto RMM and IT Glue software solutions to record time and manage resolution information
• Use programs such as Active Directory, Office 365, Datto RMM, and IT Glue, as well as maintain a working understanding of windows operating systems to assist with issue resolution
• Assist users with mobile device issues on Android and iOS platforms
• Perform user creation and user removal procedures per client specific SOPs

Cincinnati Ohio

• Travel to 2 client sites per week to provide onsite support for up to 20 users
• Use programs such as Active Directory, Office 365, Solarwinds N-Central, ConnectWise, IT Glue, and maintain a working understanding of windows operating systems to assist with issue resolution
• Perform up to 5 new computer setups per week using Windows Deployment Server
• Adhere to HIPPA regulations regarding clients in the healthcare field

Kuwait

• Laptop/desktop and printer support.
• Worked directly with the end user to resolve both hardware and software issues.
• Troubleshoot Windows 7/XP, Office 2003-2010, Networking, Laptop/desktop hardware.
• Data migration and backup, SCCM/OSD imaging, and system deployment.
• Worked with Remedy Ticketing System and SLA deadlines.

Fort Meade MD

• Provided command and control of five military satellites with a net worth of $4.2 Billion.
• Supervised twelve satellite network controllers that performed network, telemetry, and orbit analysis, and configuration and change management of military satellite constellations.
• Responsible for the communications integrity with the White House, Department of Defense, North American Treaty Organization (NATO), and an additional 100 high profile users.
• Responsible for the maintenance on over $1.5 Million worth of ground support equipment to ensure a requirement of 99% reliability of operations of the strategic satellite control network.

Bachelor Of Science - Bs, Network Operations And Security

Culinary Arts

Business Administration

High School