Josh Koller Email & Phone Number

New York, NY, US

New York, NY, US

• Build strong, long-lasting client relationships
• Manage a CX team, providing mentorship & guidance to optimize their performance and career growth
• Optimize and standardize team operations through data driven decision making
• Deliver AI chat-based CX solutions serving tens of millions of users

New York, NY, US

• Design robust conversational AI solutions that improve user experiences for Fortune 500 companies
• Manage solution scope and implementation timeline
• Track and measure KPIs and metrics, build custom dashboards
• Deliver insights on solution performance, recommend and guide UX improvements
• Implement new standardized solution health tracking mechanisms

• Led hundreds of hours of client product demos
• Unified our sales and support teams
• Built and maintained strong relationships with customers
• Supported industry leading news and sports clients in achieving desired outcomes
• Reduced time and cost for clients to produce remote contributors for TV

• Led remote training for a TV technology company, training over 100 producers and transmission operators
• Developed training curriculum for VCC’s patented cloud-based IP remote management platform
• Strengthened relationships with clients to understand pain-points and product needs, and advocate for them internally from the onboarding process to present day daily use
• Built and delivered presentations explaining products, services and use-cases to prospective customers
• Collaborated with sales, engineering and customer success to identify knowledge gaps and address accordingly
• Collected and compiled annual metrics

• Call produced remote guests for air
• Screened and set-up shots for live and taped shows
• Coordinated production staff scheduling and communicate with network and show producers
• Trained new associate producers and associate producer interns
• Edited and revised call producer training materials, assist in vetting and selection of new interns and part time associate producers
• Credited on the 48th International Emmy Awards

Oberlin, OH, US

• Manage and scale the Career Communities Presidential Initiative, a $1,000,000 innovative internship program tied with a curricular course to prepare students for careers in specific fields
• Manage relationships and internship lines with external partners and alumni employers
• Presented “Envisioning a Just Future: Critical Perspectives on Diversity, Equity and Inclusion in Career Development Advising” at the Small College Career Alliance 2020 annual conference
• Oversee career development programming including career workshops for First Year Seminars, senior capstones and academic departments
• Advise first-year and transfer students as an academic advisor, supporting students with course registration, meeting graduation requirements, and exploring personal and career development
• Teach 160 students per year in three for-credit academic courses each taught twice per year; Education, Arts & Creative Professions and Nonprofit & Public Sector Career Communities

Oberlin, OH, US

• Complete over 350 individual career advising appointments to help students and recent alumni identify and achieve meaningful career objectives that build upon their Oberlin education and experiences
• Designing, initiating, and managing an outreach model to engage First and Second Year students with intended learning outcomes for the First and Second Year career education
• Developing career-related learning modules to align with First-Year Seminar courses, WinterTerm and pre-major advising as well as with related Second Year activities
• Building content and resources related to career education for First and Second Yearstudents
• Coordinating and delivering career-related programs in partnership with studentorganizations and various campus departments/program areas

• Compiled comprehensive database of good-government officials for CAPI networking project
• Edited state-by-state study reports on oversight and enforcement of public integrity
• Contributed to brief on state of NJ governor’s public integrity and appearance of impropriety