General Manager (Including Multi-Locations)
Greater Minneapolis-St. Paul Area
Performance Management: Responsible for driving team to achieve all key performance objectives within my store. Responsible for financial, budget, and sales reporting. Maintain knowledge of company and market promotional elements. Develop, assign and monitor sales goals for sales reps and provide ongoing training to keep employees informed of new products, services and procedures. Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to improve opportunities.Customer Retention: Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner. Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
