Josh Lovell Email and Phone Number

nCino is the worldwide leader in cloud banking. With its Bank Operating System, built on the Salesforce platform, financial institutions can deliver the speed and digital experience that customers expect, backed by the quality and transparency that bankers need.As a Principal Customer Success Manager (CSM) working with Enterprise accounts, I am ultimately responsible for ensuring the success of a portfolio of nCino’s largest customers. I bring nCino's best ideas, innovations, and capabilities to my portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between nCino and the Customer. As a trusted adviser and coach, I am the post-sales success leader for assigned accounts and provides nCino customers with a deliverable Success Blueprint.In addition to business process and change management skills, I possess application knowledge and IT expertise in combination with exceptional customer management experience. I work closely with the entire account team to strengthen the customer relationship at all levels in order to execute the overall account strategy. I also help troubleshoot and address any issues that impact the customer’s success. I am required to maintain strong working relationships with other nCino customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management ecosystems with the goal of owning the post-sale strategy

Community and Regional Financial Institutions

Senior sales and service representative covering North Carolina to help schools of all sizes assess and best address their publishing needs.

Taught 6th Grade Language Arts according to the North Carolina state curriculum. Also coached football, basketball, and golf.