Josh Lyons Email & Phone Number

Annapolis, MD, US

Administrative support for the PMS 377 Windchill IDE by providing user access control, conducting user training, conducting system testing, and carrying out content management. I provided access control and content management for the PMS 377 Shared Drive. I provided access control for the PEO SHIPS CDMS system as an OLSA. I am an LRA agent for Alion to.

Alion Science and Technology User Helpdesk; Help desk support for NAVSEA PMS325 and PMS 385 users of an in house developed intranet website (PME) and Project Management System (PMS). Provide project management liaison support with PMS development team. Testing coding changes for PMS before release to production server. Train new user on system and existing.

Maintaining and developing 5 park properties and facilities. Developing the first Perryville park operations manual and maintenance schedules for all department equipment. Developing and maintaining a database using Microsoft Access 2007 for park properties and equipment.

Development of a sustainable database prototype using Microsoft Access 2003 for park inventories of facilities and equipment. Developed a database for Park Rangers reports in order to facilitate a paperless system. Created protocols for data entry into the system by field personnel. Facilitated the conversion of the databases to Oracle through cooperation.

State College, Pennsylvania Area

Helping students and faculty troubleshoot hardware, software, and networking problems. Resetting passwords and checking status of user accounts on a Cisco VPN network. Performed disk recoveries on floppy disks as well as hard drives. Entered performed tasks into an action tracking system.

Researched and identified possible sources of revenues using direct contact with municipal revenue agencies and departments for Anne Arundel County.Assisted in a web site redesign for the Small Business Development Center.

I prepared materials for the application of photo luminescent products for government and commercial applications. Performed various on site repairs of the facility and equipment. I carried out research and development of different applications of the luminescent material.

Helping students and faculty troubleshoot hardware, software, and networking problems. Maintaining the campus computer lab computers and facility. Assisted lab users with use of the Penn State online services such as email and online class resources. Entered work completed and elevated problems through a custom helpdesk automation software.