Josh Smith Email & Phone Number

In this role, I work with customers, developers, and project managers on web development initiatives using web platforms that include Magento, WordPress, Craft CMS, and Laravel.I work closely with clients to define business requirements which are then translated into technical specifications to guide development efforts.The scope of my responsibilities.

Bozeman, MT

Here, I was responsible for a Cisco networking environment, providing support and maintenance for firewalls, switches, wireless controllers. I managed all domains and certificates for internal and external services and websites, and also administered images, text, and links.I also directed web projects that included an upgrade to the website platform, a.

Bozeman, MT

I administered multiple business-critical systems, managed relationships with vendors, and handled IT procurement and licensing. I provide support to over 140 employees, resolving IT issues within a one-hour timeframe.I trained and managed a service desk team and introduced IT SLA standards that improved technical support.I also contributed to the.

I supported the design and development of a custom Salesforce environment, importing over 700,000 SKUs from multiple departments.I administered information technology across multiple locations, leading hardware and software implementation while debuting standards and best practices.My achievements included the deployment of Office 365, the implementation.

Here, I investigated and resolved issues impacting Email, Networking, Data Communication, and Remote Access.I also performed antivirus and anti-malware administration, Tier 3 support for desktop issues, and project management.I led the US West Team of the SLA Breach Team that improved SLA compliance from 76% to 97%.