Josh Wade Email & Phone Number

London, England, United Kingdom

🔹Lead the strategic direction and growth initiatives for one of the UK’s premier Hen, Stag & Corporate Activity suppliers.🔹Orchestrate over 4000 events annually, ensuring top-notch client satisfaction and memorable experiences.🔹Develop and implement strategic goals, boosting staff efficiency by 20% with new systems and softwares. 🔹Foster a strong company culture that aligns with brand values, enhancing both sales and staff retention.🔹Expand activity offerings by analyzing market trends and client feedback, maintaining industry leadership.🔹Oversee all aspects of financial management, including budgeting, invoicing, payments, and negotiations.🔹Manage a dynamic team, setting clear KPIs and performance targets to drive optimal results.🔹Establish and maintain partnerships with key industry players to continuously enhance service offerings.

London, Greater London, United Kingdom

🔹Managed a team of six, setting KPIs and targets to ensure high performance and business growth.🔹Led recruitment efforts, performance tracking, and delegation, ensuring alignment with business needs.🔹Increased the variety of activities offered, solidifying the company’s market leader status in the industry.🔹Achieved a 23% increase in turnover in 2019 and improved staff efficiency by 20%.🔹Handled comprehensive financial management, including invoicing, payments, and vendor negotiations.🔹Developed strategies to drive sales and improve staff retention, fostering a positive working environment.🔹Implemented processes to streamline operations and reduce working hours while enhancing productivity.🔹Analyzed long-term trends to identify opportunities for growth and innovation in event offerings.

London, United Kingdom

🔹Acted as a brand ambassador, ensuring high levels of customer satisfaction and managing customer complaints.🔹Coordinated a wide range of events, from initial planning to successful execution.🔹Managed administrative tasks, including screening calls, managing the diary, and drafting emails.🔹Negotiated office rent and handled utility bill payments to streamline operational costs.🔹Developed and maintained relationships with clients and vendors, ensuring seamless event execution.🔹Implemented efficient systems for event scheduling and invoicing using bespoke software packages.🔹Resolved escalated customer complaints, ensuring timely and satisfactory resolutions.🔹Conducted post-event evaluations to gather feedback and improve future event planning.

🔹Performed general administrative duties, including answering emails and phone calls.🔹Scheduled events using bespoke software, ensuring accurate and timely event coordination.🔹Managed invoicing and financial records, maintaining accurate and up-to-date documentation.🔹Provided support in various administrative tasks, including reception duties and client communications.🔹Assisted in the planning and execution of events, contributing to their successful delivery.🔹Handled customer inquiries and provided information on event services and offerings.🔹Collaborated with team members to ensure smooth daily operations and workflow.🔹Maintained organized filing systems, ensuring easy access to important documents and records.

🔹Oversaw shifts of up to 30 crew members, ensuring efficient and effective store operations.🔹Liaised with upper management to set clear targets and expectations for crew members.🔹Managed inventory for the entire store, ensuring optimal stock levels and minimizing waste.🔹Provided leadership and support to crew members, fostering a positive and productive work environment.🔹Ensured compliance with health and safety regulations, maintaining a safe workplace.🔹Handled customer complaints and resolved issues to ensure high levels of customer satisfaction.🔹Trained new employees, ensuring they were well-prepared to meet company standards.🔹Monitored performance and provided feedback to crew members, promoting continuous improvement.

London

🔹Trained new crew members, ensuring they were well-prepared to meet the company’s standards.🔹Managed the floor with up to five crew members, maintaining high levels of customer service.🔹Handled training paperwork and filing systems, ensuring accurate and up-to-date records.🔹Provided ongoing support and guidance to crew members, fostering a collaborative work environment.🔹Assisted in the development of training materials and programs to improve employee performance.🔹Ensured compliance with company policies and procedures, maintaining operational standards.🔹Conducted performance evaluations and provided constructive feedback to crew members.🔹Contributed to overall store performance by maintaining high standards of service and efficiency.

Cmi Operations Management, Business Administration And Management, General

Business Administration, Business Administration And Management, General

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