Josh Mccrary Email & Phone Number

Conway, Arkansas, United States

• Collaborate with leadership to help resolve process issues within the existing structure and create new processes for IT operations
• Oversee team of technicians and engineers process break/fix issues, new build requests, returns and manage ServiceNow queues to resolve tickets within set SLA standards
• Hire and manage new team members, as well as facilitate training for new and existing team members
• Manage local inventory of IT equipment utilizing ServiceNow asset management software, as well as Microsoft Azure / InTune
• Responsible for managing all IT equipment, including ordering equipment, office supplies, and being responsible for budgeting and cost control
• Responsible for ongoing reporting and updates regarding software/hardware issues, out-of-scope machines, and technician productivity using set KPIs

Conway, Arkansas

• Published photographer providing various private and freelance photography services for clients across a vast spectrum of genres, including portrait, wedding, sports, editorial, family, pet, and stock photography
• Offering a wide array of graphic design services to businesses, clubs, groups, and individuals; experience with Adobe InDesign and Photoshop for graphic design
• All editing / retouching done in-house; Adobe CC (Photoshop and LightRoom), Lumen, Topaz, and various other software tools employed
• Limited videography services are available upon request; some experience with Sony Vegas Pro; primary software is Adobe Premier
• Experience with Canon and Nikon cameras and lenses (currently shoot with Canon), as well as various lighting, including Alien Bee, Canon, Yongnuo, Godox, Neewer, etc.
• joshmccrary.com

Arkansas, United States

• Published photographer providing various genres of model photography for multi-media publication as well as private client boudoir and lifestyle photography for individuals
• All photo editing / retouching done in-house; Adobe CC (Photoshop and LightRoom), Lumen, Topaz, and various other software tools employed
• Limited videography services are available upon request; some experience with Sony Vegas Pro; primary software is Adobe Premier
• Experience with Canon and Nikon cameras and lenses (currently shoot with Canon), as well as various lighting, including Alien Bee, Canon, Yongnuo, Godox, Neewer, etc.
• affluentpros.com

Little Rock, Arkansas, United States

• This position was a 1-year contract position through F2Onsite for UNISYS / CommonSpirit Health (CHI St. Vincent)
• Recruited to position to resolve leadership issues within an existing IT team
• Oversaw expansion of existing team of technicians by more than 300%
• Completed project ahead of schedule, achieving 95% completion target (the only project in the enterprise to do so)
• Managed a full-scale inventory reconciliation of 5,000+ units utilizing CG4 asset management software to realize actual scope of project
• Implemented training for technicians and demonstrated core expectations

North Little Rock, Arkansas, United States

• Provided technical support to client base of 200+ and resolved client issues by remotely accessing machines and servers
• Tested new software releases and updates before mass release to clients
• Installed and updated software and databases on client machines and servers, as well as training of new clients after being on-boarded
• Created both internal and customer-facing knowledge base (KB) articles and training
• Incorporated FreshDesk to replace SuiteCRM as ticketing system and to create a web-based solutions repository for clients and internal KB articles
• Direct liaison with limited project management duties with partner software companies and developers for purpose of integration with our clients’ needs

Conway, Arkansas

• Provided Level 1 and Level 2 support for multiple global and regional clients, routinely remotely accessing client machines to resolve issues
• Maintained MS Server 2008 and Server 2012 Admin access, including Active Directory and AccountCreation, Disables, and Terminations
• Created KB articles and training for other support agents
• Triaged tickets for priority

Conway, Arkansas

• Collaborated with executive leadership to enhance policies, procedures, and pricing to facilitate smoother operations and higher profit margins.
• Implemented and maintained IT hardware systems
• Created new flag hour payroll system and method for all automotive technicians leading to increased productivity and profit, as well as higher wages for employees
• Established Green Toad Auto as a new business with wholesale companies and clients and facilitated in securing governmental service contracts
• Facilitated creation of the audio division of the company, including training employees and implementing best practices
• Supervision, both direct and indirect, and time management of employees in daily tasks

• Responsible for patrolling specific geographical areas, quickly adapting to fluid situations, developing action plans, establishing rapport with citizens, and communicating effectively both verbally and in writing
• Familiarized other officers with computer technologies and ensured proper use of office equipment
• Maintained department servers and VPN connections in addition to law enforcement duties.
• Trained new and veteran officers in various aspects of law enforcement and community outreach skills
• Established new processes and procedures and overhauled evidence room to maximize safety and efficiency throughout the department
• Roles included in this position: patrol division, field training officer, and training sergeant.

Conway, Arkansas

• Customer-facing Level 1 - 3 technical support for premium (KV) laptop machines
• Team leadership and training for Windows 8 public deployment and mitigation of break/fix issues
• Streamlined support processes and developed action plans for implementation within the team environment
• Improved flow charts and consolidated redundant methods while maintaining clarity for both my team and my segment

Bachelor Of Science - Business Leadership & Logistics, Applied Science, 3.4

Activities and Societies: Sigma Alpha PiNational Society of Leadership & Success (Honor Society)

Associate Of Science, Computer Science, 3.8

Activities and Societies: Phi Theta Kappa (Honor Society), Phi Beta Lambda, CIS ClubGraduated with Highest Honors