Josh Mccrary Email & Phone Number

Conway, Arkansas, United States

• Collaborate with leadership to help resolve process issues within the existing structure and create new processes for IT operations• Oversee team of technicians and engineers process break/fix issues, new build requests, returns and manage ServiceNow queues to resolve tickets within set SLA standards• Hire and manage new team members, as well as facilitate training for new and existing team members• Manage local inventory of IT equipment utilizing ServiceNow asset management software, as well as Microsoft Azure / InTune • Responsible for managing all IT equipment, including ordering equipment, office supplies, and being responsible for budgeting and cost control• Responsible for ongoing reporting and updates regarding software/hardware issues, out-of-scope machines, and technician productivity using set KPIs• Effectively working alongside internal accounts to build strong rapport and ensure they have the tools and equipment needed to provision their customers' success

Conway, Arkansas

• Published photographer providing various private and freelance photography services for clients across a vast spectrum of genres, including portrait, wedding, sports, editorial, family, pet, and stock photography• Offering a wide array of graphic design services to businesses, clubs, groups, and individuals; experience with Adobe InDesign and Photoshop for graphic design• All editing / retouching done in-house; Adobe CC (Photoshop and LightRoom), Lumen, Topaz, and various other software tools employed• Limited videography services are available upon request; some experience with Sony Vegas Pro; primary software is Adobe Premier• Experience with Canon and Nikon cameras and lenses (currently shoot with Canon), as well as various lighting, including Alien Bee, Canon, Yongnuo, Godox, Neewer, etc.• joshmccrary.com

Arkansas, United States

• Published photographer providing various genres of model photography for multi-media publication as well as private client boudoir and lifestyle photography for individuals• All photo editing / retouching done in-house; Adobe CC (Photoshop and LightRoom), Lumen, Topaz, and various other software tools employed• Limited videography services are available upon request; some experience with Sony Vegas Pro; primary software is Adobe Premier• Experience with Canon and Nikon cameras and lenses (currently shoot with Canon), as well as various lighting, including Alien Bee, Canon, Yongnuo, Godox, Neewer, etc.• affluentpros.com

Little Rock, Arkansas, United States

This position was a 1-year contract position through F2Onsite for UNISYS / CommonSpirit Health (CHI St. Vincent)• Recruited to position to resolve leadership issues within an existing IT team• Oversaw expansion of existing team of technicians by more than 300%• Completed project ahead of schedule, achieving 95% completion target (the only project in the enterprise to do so)• Managed a full-scale inventory reconciliation of 5,000+ units utilizing CG4 asset management software to realize actual scope of project• Implemented training for technicians and demonstrated core expectations• Responsible for ongoing reporting and project updates, including implementation, app dependencies, software/hardware issues, out-of-scope machines, and technician productivity• Effectively work alongside the customer to build strong rapport and ensure their needs are met while continuing to serve the needs of the project and meet project milestones

North Little Rock, Arkansas, United States

• Provided technical support to client base of 200+ and resolved client issues by remotely accessing machines and servers• Tested new software releases and updates before mass release to clients• Installed and updated software and databases on client machines and servers, as well as training of new clients after being on-boarded• Created both internal and customer-facing knowledge base (KB) articles and training • Incorporated FreshDesk to replace SuiteCRM as ticketing system and to create a web-based solutions repository for clients and internal KB articles• Direct liaison with limited project management duties with partner software companies and developers for purpose of integration with our clients’ needs

Conway, Arkansas

• Provided Level 1 and Level 2 support for multiple global and regional clients, routinely remotely accessing client machines to resolve issues• Maintained MS Server 2008 and Server 2012 Admin access, including Active Directory and AccountCreation, Disables, and Terminations• Created KB articles and training for other support agents• Triaged tickets for priority

Conway, Arkansas

• Collaborated with executive leadership to enhance policies, procedures, and pricing to facilitate smoother operations and higher profit margins.• Implemented and maintained IT hardware systems• Created new flag hour payroll system and method for all automotive technicians leading to increased productivity and profit, as well as higher wages for employees• Established Green Toad Auto as a new business with wholesale companies and clients and facilitated in securing governmental service contracts• Facilitated creation of the audio division of the company, including training employees and implementing best practices• Supervision, both direct and indirect, and time management of employees in daily tasks

• Responsible for patrolling specific geographical areas, quickly adapting to fluid situations, developing action plans, establishing rapport with citizens, and communicating effectively both verbally and in writing• Familiarized other officers with computer technologies and ensured proper use of office equipment• Maintained department servers and VPN connections in addition to law enforcement duties.• Trained new and veteran officers in various aspects of law enforcement and community outreach skills• Established new processes and procedures and overhauled evidence room to maximize safety and efficiency throughout the department• Roles included in this position: patrol division, field training officer, and training sergeant. • Experience working with the 20th Judicial Drug Task Force, SWAT, SRT, CID, Border Patrol, FBI Joint Counter-Terrorism Task Force, and Homeland Security. • Multiple letters of commendation, letters of appreciation, and certifications

Conway, Arkansas

• Customer-facing Level 1 - 3 technical support for premium (KV) laptop machines• Team leadership and training for Windows 8 public deployment and mitigation of break/fix issues• Streamlined support processes and developed action plans for implementation within the team environment• Improved flow charts and consolidated redundant methods while maintaining clarity for both my team and my segment

Bachelor Of Science - Business Leadership & Logistics, Applied Science, 3.4

Activities and Societies: Sigma Alpha PiNational Society of Leadership & Success (Honor Society)

Associate Of Science, Computer Science, 3.8

Activities and Societies: Phi Theta Kappa (Honor Society), Phi Beta Lambda, CIS ClubGraduated with Highest Honors