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Review Residential, Agricultural and Commercial claim trends in damage severity including creative opportunities to improve customer experience and streamline claim handling methods that are compliant to state claim handling regulations. Innovated new process to valuate detached barns and farm equipment for inside property unit for enhanced low- cost claims handling across Property Claims division.Review of vendor quality and performance including handling of escalations related to preferred contractor network.

Supported groups of 40-55 leaders, support staff and employees to drive strong team performance and optimize positive impact to overall organizational by establishing personal goals and career paths strongly linked to organizational success factors and initiatives.Developed, via comprehensive training and assessment program, strong performing individuals to several departments and leadership roles within Allstate including Claims, Accounting, Information Technology, Customer Experience Team and Marketing/Sales.Created and maintained performance-based game “Milleropoly” to encourage group collaboration and milestone achievements parallel with organizational performance standards to encourage individual improvement of new team while in training. Collective group outperformed tenured comparative teams in major metrics as a result.Redesigned technology for improved workflow and continuity throughout claims organization and end users while serving as member of NextGen Claim Platform Task Resolution Group.Crafted unique office real-time reference learning system (embedded in internal workflow system) providing technical information, processes, and conversational strategies.Implemented process to obtain structure fast track estimates for newly designed pilot team to deliver high quality claims calculation modalities in a fast paced environment.Spearheaded Customer Service performance and continuing education analysis and identified several key areas that needed improvements resulting in superior assessment ratings ranking at the top of the company for a 4-year period.