Josh Morrey Email & Phone Number

Remote

Manage Problem Management tickets in ServiceNow.Create and manage After Action Report documents for Major Incidents and leadership requested reviews.Schedule, coordinate, and lead After Action Review meetings to investigate root cause of service interruptions.Create, assign, and track Problem Tasks designed to help remediate, mitigate, or prevent service.

West Jordan, Utah, United States

Document creation, proofreading, editing, etc. for the Department of Veterans Affairs Research Support Division Cybersecurity team.

Greater Salt Lake City Area

As one of two technical writers on the Analytics and Metrics team of the Cybersecurity Risk Management division of the Department of Veterans Affairs, my job entail the creation of various documents for VA, including, but not limited to, Standard Operating Procedures (SOPs), training guides, whitepapers, etc. I also review documents created by team members.

Greater Salt Lake City Area

I am a Problem Management Analyst for the Department of Veterans Affairs (VA). My duties include writing Incident Summaries (AKA After Action Reports) following IT outages at VA facilities nationwide.

Salt Lake City, Utah, United States

Managed IT service interruptions for Unisys client Microsoft Retail.Initiated, managed, and resolved technical bridge calls during IT service outages.Created, updated, and communicated service outage reports and incident summaries to Microsoft leadership.

Salt Lake City Airport

• I held three different positions in my tenure at TSA.Master Coordination Center Officer, 2009-2011. Duties included:
• Incident management including data collection, information dispersal and reporting, timeline recording, and moderation of bridge calls between the managerial staff during incidents.
• Collection and reporting in the Federal PMIS system of all relevant data regarding screening operations.
• Employee payroll and attendance in KRONOS timekeeping system.
• Designing, creating, implementing, and training for many reports and forms used by the Coordination Center staff, managerial staff, and the screening floor.
• Coordinating, logging and recording incident reports in the webEOC and PARIS Federal reporting systems.

Greater Salt Lake City Area

• Escalations Supervisor; Capitol One account. Duties included:
• Accepting escalated calls from irate or upset customers regarding their credit card accounts.
• Review of customer accounts.
• Collecting of information from the Customer Service Rep responsible for the call.
• Attempting to address the situation and appease the customer while keeping the needs of the company in mind.

• Assistant Programmer; Duties included:
• Assisting in the creation, production, distribution, management and upkeep of the "ANGEL" program.
• Assisting in the recording of agents' voices to be used with ANGEL.
• Oversaw the setup and integration of ANGEL into the various spokes of the Feature Films offices, from Orem, Utah to Logan, Utah.

Duties included: * Taking orders, making pizzas, routing deliveries, counting and maintaining inventory, store upkeep, scheduling shifts, and supervising employees. * Running of opening and closing shifts of the store. * Delivery driver responsibilities included delivery of pizzas.

Bachelor Of Science (B.S.) With Honors, Rhetoric And Composition/Writing Studies, 3.9 Gpa

Activities and Societies: As a part of my major, I have completed many courses on business and professional writing, as well as creative.

Associates, English

Although in the end I decided on English as my major and focused my classes on writing both creatively and professionally, I started out.

High School Or