The reason Conscious Creative exists is simple. We want to promote local DJs and get their talent shown to the scene. Creating a platform where any local DJ can play whatever they want and show their talent is our goal.

• Under minimal supervision, collect delinquent credit card accounts as assigned.• Hire, train and supervise new and advancing specialists on collections methods and systems.• Minimize losses to the company by determining the best course of action to be taken to collect the account balances where previous collections efforts have been unsuccessful.• Assist other agents by working with more difficult customers and/or situations.• Through positive customer contact, request payment arrangements on delinquent or over limit accounts. Maintain required productivity and quality while providing the customer with exceptional service.• Adhere to the Fair Debt Collections Practices Law and DFS Policies and Procedures.• Resolve the disposition of delinquent or high risk accounts with customers to arrive at an agreeable plan for liquidation of the account balance.• Forecast, create, and manage scheduling for department, adhering to business needs for time-off allowances of all CMA workforce in PHX.• Train other analysts on forecasting and scheduling systems.

• Work with a diverse population in a fast-paced, high volume One-Stop Enrollment Services environment.• Assist students and parents in person, on the phone, and via chat with completion of financial aid application and required forms and resolved escalated financial aid inquiries and problems. • Verify financial aid forms (verification and general) for completeness.• Determine student eligibility, calculate need, and process federal financial aid awards for students in credit-hour and clock-hour programs using PeopleSoft Student Information System (SIS).• Experience researching, analyzing and interpreting federal and state regulations; as well as experience communicating such to students, parents, and other Financial Aid and One-Stop staff members.• Review COD and NSLDS to determine eligibility for transfer and lifetime eligibility requirements.• Run, review, analyze and adjust financial aid packages based on various changes to student enrollment records for both Credit and Clock students (such as Pell LEU, NSLDS Alert Review, Loan Fee Budget, etc.) using various databases (such as BOExi and institutional reporting systems).• Evaluate and revise various written templates used for student communication.• Review and resolve HelpDesk tickets regarding student financial aid files.• Experience monitoring student accounts, running reports and monitoring accounts to ensure issues are resolved and accounts are reconciled.• Experience packaging and explaining reduced eligibility to students in non-traditional programs or graduating terms.• Provide information regarding admissions, athletics, veterans, and testing to students.• Work with various departments on campus in the resolution of student issues.• Complete Financial Need Analysis (FNA) forms for tribes, scholarship donors, DES, etc.• Maintain confidentiality of financial aid and student records.• Manage staff of 8: training, schedules, contracts, and performance.

● Ensure quality for customers through design work for mass production of their Holiday, Graduation, and Wedding products.● Train new and fresh interns, usually 3 at a time, in the processes and procedures, monitoring stats and schedules● One-on-one consultations with clients to ensure vision of product is delivered with absolute satisfaction. Responsible for tracking shipment of client products.● Inbound customer service and consultations with customers for our design team. Inbound escalations when needed.

● Mentor peers in order to increase individual and team stats. Regularly communicate updates and changes on events, policies, and product changes● Collaborate with teams in many departments as a liaison between our consumers and development to improve products and processes. Responsible for taking and organizing feedback and reports for development and customer support. -Project Manager● Took inbound calls for the Merchant Services Department, inbound and outbound, sales, customer service, technical troubleshooting, and escalations. Mentor frontline representatives to ensure quality service is provided, education is given, and stats meet or exceed expectation set by upper management -Lead Customer Service Representative

● Managed team of 10; responsible for creating and tracking schedules, inventory,and sales on a weekly basis

● Worked with teams of 12-18; regularly maintaining team schedules for 6-8 teams,70-90 teammates. Responsible for tracking employee statistics, quality, and salesfor teams. Ensured team projects were finished on time, and delivered qualityabove standards.● Former agent who maintained highest level of customer service