Josh N. Mendel, Csm, Itilv3 Email and Phone Number

At my most recent position, I was in charge of a Fortune 500 technology integrator's enterprise-wide IT strategy, ensuring the availability and seamless delivery of engineering, digital, artificial intelligence, and mission solutions. I lead the Engineering team responsible for onsite/remote IT Operations, which includes project/budget prioritization, system and application deployments, incident and change management, root cause investigation, and problem isolation. I additionally oversee cloud migrations for enterprise systems and the deployment of new solutions. Verify that SOX, DFARS, and other regulations are followed.Here are a few examples of my contributions to the organization:• Implemented Agile methods for program administration and setup ADO for backlog and Agile ceremony management. • Headed two IT teams supporting enterprise IT at a major government contractor, defining project strategy and budget.• Enterprise systems team of engineers. • Integrated Manufacturing Toolkit - Suite of applications make up IMT (Costpoint, MES, Windchill PLM, Aras Innovator, etc.). IMT supported almost $3B in revenue for SAIC. Trained program teams using IMT systems and onboard 2-5 programs each quarter. • ServiceNow PLM (Windchill), and Logistics apps - Maintained budget and application stability and publicized app features to increase module utilization. • Directed the operations, modernization, and enhancements of data center consolidation projects, which decreased IT Operations' footprint from six to two data centers. • Led a working group to design and develop a Peer-to-Peer Recognition program. Developed communications strategy to encourage participation and quarterly drawings to award $100 gift cards to nominees. • Oversaw the successful delivery of all third-party and in-house IT applications to support enterprise-wide business processes.

During this time, I was in control of a $800 million platform that offers.com and.net domains, as well as interacting with clients to meet contract requirements and internal IT operations. I delegated authority to the IT Operations and Project Management teams, which included eight direct reports, to carry out a variety of projects, including IT operations support, mobile applications, network security, software development, disaster recovery, asset and records management, and SharePoint platform development.Here are a few examples of my contributions to the organization:• Fueled high-performing Operations and Development teams supporting a 24x7 infrastructure with a 99.99% uptime success rate. • Adopted Agile technique and SCRUM sessions utilizing JIRA and Atlassian tools to manage projects efficiently. • Negotiated numerous contracts and guided the IT Steering Committee with developing new business goals, initiatives, and a road map.

At Interblock Studios, I led a team of engineers and project managers, including five direct reports, to deliver cutting-edge web development solutions for worldwide clients. I proposed technological solutions that improve the customer experience while reducing IT risks such as system outages and server downtime.Here are a few examples of my contributions to the organization: • Brainstormed with senior teams to address project needs and contributed to the acquisition of various government contracts totaling $100,000 in recurring revenue. • Revamped operational processes to maximize client engagement throughout the project's life cycle. • Supervised teams in developing client-specific online solutions and implementing customer support enhancements and project management procedures.

As Technical Program Manager, I led a team of project managers and developers in delivering 20+ business automation solutions as well as software and web development, business intelligence, and data-mining services. I also guided technical teams in designing prototypes, proof of concepts (POCs), and Agile solutions. Some of my selected contributions include:✪ Successfully enhancing internal processes, customer relations, and overall productivity by establishing methodologies for documentation, project management, and quality assurance.✪ Collaborating with the sales team to identify and pursue new business opportunities.✪ Managing various projects for customers, and serving as the primary point of contact in resolving implementation and transition issues.

As Manager of Special Projects, I headed business intelligence and data management projects involving intricate financial and risk management reporting processes. I also managed all software development, implementation, testing, and support for clients and regional offices. Some of my selected contributions include:✪ Leading new commercial and government client transitions to company-owned products and solutions.✪ Reviewing and approving functional specifications for projects including requirements, risks, and outcomes.✪ Designing training programs and materials for classroom and web-based instruction.

As IT Manager, I developed and established the technical mission statement and directed department initiatives for the international offices. Some of my selected contributions include:✪ Managing requests for proposals (RFPs) and contracted vendors to implement agency-wide technology improvements.✪ Decreasing operational costs by $75,000 within the first six months and secured $100,000 in annual recurring savings.