Led and managed distributed teams of 10-15 professionals, overseeing a spectrum of responsibilities encompassing sales, invoicing, website design and support, and operational support for SchoolMessenger's communication platform across various channels, ensuring seamless operations and exceptional service delivery within the education technology SaaS landscape.

Spearheaded the development and implementation of comprehensive training programs, leveraged innovative methodologies to equip employees with essential skills and knowledge, ultimately driving enhanced performance and proficiency across the organization.

Colorado State Patrol, Communication Training Supervisor/Communication Supervisor/Communication Officer1/2000 – 12/2003 – Communication Officer1/2004 – 12/2006 – Communication Supervisor• Personnel management including: scheduling, performance reviews, and communicating best practices in radio communication and dispatch procedures.• Complex decision making in balancing day to day operations of a 24/7 communication center1/2007 – 12/2012 – Communication Training Supervisor• Built and designed multiple training presentations from basic to technical• Conducted organizational training, quality audits, and maintained certification records• Improved organizational culture through group and team development