Josh Nicholson Email & Phone Number

Atlanta, Ga, Us

New York, Ny, Us

New York, Ny, Us

Atlanta, Georgia, Us

(Kabbage was acquired by American Express in October 2020)-Provided efficiency boosts to various sales and customer service teams by automating business processes in Salesforce using Apex, Lightning Web Components (LWC), and declarative development tools such as workflows and process builders.-Built and maintained REST APIs using Apex to facilitate the real time updating of data in Salesforce by external applications.-Created ETL jobs using Airflow, Databricks, and (Py)Spark Streaming to load real time data into Salesforce from Apache Kafka and Amazon Kinesis. This work was discussed by Kabbage's head of data platform during a talk at AWS re:Invent 2019.-Created event stream of various events to Salesforce using AWS SNS, SQS and Lamba. Automated deployment across environments using Terraform and Bamboo.-Developed and maintained an internal full-stack web application utilized by customer facing teams using JavaScript (Angular), Python (Django), and Django Rest Framework.

Atlanta, Georgia, Us

-Installed, configured, and maintained several Hadoop clusters which includes HDFS, YARN, Hive, HBase, Knox, Kafka, Oozie, Ranger, Atlas, Infra Solr, ZooKeeper, and NiFi in Kerberized environments.-Assisted in applying SSL to multiple Hadoop services.-Worked with incident management team to integrate Ambari alerts with NetCool to allow for automatic incident creation in ServiceNow, improving response time to alerts.-Used Bash to automate routine administration tasks.-Worked in a SAFe Agile environment.-Experience using the Atlassian suite of tools including Confluence, BitBucket, and JIRA.

Dahlonega, Ga, Us

-Assisted with supervision and training of Technicians and Jr. Technicians.-Offered remote support to faculty/staff on all five UNG campuses.-Performed complex hardware diagnostics including complete computer disassembly.-Maintained Windows 7, Windows 8 Legacy, and Windows 8 UEFI images used for repair purposes via use of Clonezilla and VMware.-Created program in Java that will automatically copy up to date software to flash drives that are utilized for repair. This significantly streamlines the process as manual formatting and copying of a dozen flash drives is no longer needed.-Contributed a significant number of articles to the Knowledge Base that is utilized by faculty/staff, members of IT, and students.-Responsible for verifying completion of computer repair before returning computer to customer.-Responsible for replying to emails courteously and efficiently.-Continuation of Junior Technician and Technician job duties.

Dahlonega, Ga, Us

Assisted with more complex diagnosis for computer repair in addition to continuing IT Service Desk Junior Technician duties.

Dahlonega, Ga, Us

-Provided technical support both in person and over the phone regarding hardware issues, software issues, as well as our University's systems.-Experience using the ServiceNow ticketing platform to log all queries as well as create tickets that are out of scope of the IT Service Desk.-Performed computer repair and diagnostics for students that includes virus removal, software installations, operating system installations, and minor hardware repair (replacing Hard Drives and RAM).