Josh Offenheiser Email & Phone Number

Raleigh, Nc, Us

Durham, North Carolina, United States

Project Coordinator• Led end-to-end project coordination for clinical trial logistics, managing timelines, resources, and deliverables to ensure on-time completion of multiple concurrent projects.• Monitored and reported project progress using data-driven insights, identifying risks early to mitigate potential delays and maintain adherence to client specifications and regulatory standards.• Managed communication between clients, vendors, and internal teams to ensure alignment on project scope and deadlines, successfully improving client satisfaction. Sales Operations• Spearheaded sales strategy development and planning, working closely with the sales team to define goals, targets, and action plans for achieving revenue objectives.• Managed the collection and analysis of sales data, enabling data-driven decision-making and providing key insights into market trends, customer behavior, and sales performance.• Streamlined sales processes and workflows, resulting in increased efficiency and productivity. Implemented CRM tools to enhance lead tracking and customer relationship management.• Conducted regular audits of HubSpot data to identify and resolve inconsistencies, contributing to an increase in the efficiency of sales and project reporting across the organization.Marketing Strategy• Strategically developed and executed content strategies aligned with organizational goals, driving engagement and brand awareness.• Demonstrated a genuine passion for communications, marketing, and public relations, leveraging this interest to create compelling and impactful content.• Maintained a strong sense of ownership and accountability for work, ensuring timely delivery of high-quality content that met or exceeded expectations.• Utilized outstanding written and verbal communication skills to effectively convey complex information and ideas, engaging target audiences and driving desired outcomes.

Raleigh, Nc

• Responsible for specific customer requests• Identified & capitalized opportunities to upsell premium products leading to an overall increase in store revenue.• Fostered productive team dynamics achieving tasks ahead of schedule.• Demonstrated exceptional service and exceeded department standards by consistently maintaining accuracy in online Target orders placed.• Expedited resolution of complex customer requests, resulting in satisfaction ratings by managers.

Indian Land, Sc

• Facilitated outstanding customer service experiences in a deli and bakery setting for daily customers, resulting in a positive response rate.• Delivered exceptional attention to detail and accuracy when assembling custom orders daily with product accuracy.• Optimized product processes for greater efficiency, achieving time reductions per order on average.

Indian Land, Sc

• Worked to barback bartender on multiple occasions when needed.• Provided meal service to guests daily in exclusive guest services.• Enhanced customer satisfaction by delivering accurate food orders and consistently forging relationships with guests.• Built relationships with team members, promoting a collaborative environment to provide high-quality meal service.

Indian Land, Sc

• Advanced from Lifeguard position to a Head Lifeguard position to a Manager position.• First responder to pool related accidents or incidents.• Coordinated collaboration among 11 lifeguards to enforce uniform enforcement of safety policies leading to increased customer satisfaction scores over the summer.• Developed safety protocols to uphold the highest standard of water safety across 2 neighborhood pool sites, reducing avoidable incidents.• Inspected lifeguard performance & equipment twice daily across multiple locations, ensuring compliance with health & safety standards.

Waxhaw, North Carolina, United States

• Coached swimmers on their technique, resulting in athletes achieving more personal bests.• Developed balanced workout regimes for athletes to ensure larger gains in swim performance.• Counseled swimmers on balancing their swimming with academics.

Marvin, North Carolina, United States

• Mentored students on music theory fundamentals to enhance their instrumental performance, resulting in overall band improvement.• Build individual practice plans and consistently assess progress to improve overall understanding & music proficiency, ultimately increasing band member’s skill level.• Facilitated weekly practice sessions between ensemble members, cultivating higher level collaboration and producing improvement in cohesion amongst members.

Bachelors Of Biology, Biology/Biological Sciences

Activities and Societies: • NC State University Dean’s List (2020-2023) • Marine Science Club (2020-2023) • NCSU Cars Club (2020-2023)My.

Education record

Activities and Societies: • Code Blue Medical Club (2017-2020) • Science Olympiad (2018-2020) • Band Teacher Assistant and Peer Tutor.