Josh Ornstein Email & Phone Number

Mission Viejo, California, Us

• Oversee and evolve all IT operations, maintain services availability and support operations, manage SaaS & services vendors spanning primary enterprise systems, network, security, telephony, and messaging.• Develop and execute IT roadmap and project portfolio for business and operations application, technology, security, and compliance initiatives. • Elevate IT services by developing and implementing standardized infrastructure and application policies, procedures and practices to drive significant improvements of operational and financial efficiencies. • Increase engagement and collaboration with Sr Management, stakeholders and vendors establishing IT as a trusted partner to Centers.• Optimize enterprise technology operations, IT budget spend, technology and services procurement, software licensing, services and support agreements. Maximize SaaS and MSP partner performance.• Responsible for ongoing process development and compliance with policies and procedures for infrastructure quality control, security, IT audit, change management, incident management and risk mitigation and resolution.• Provide program delivery oversight on all initiatives to ensure compliance with scope, timeline, established practices and budget.

Engaged as an Executive IT Consultant in a healthcare management services company that develops and operates surgery centers, co-manages service lines of acute care hospitals, manages physician practices, creates joint ventures with hospital systems, and other healthcare ventures. • Technology Strategy and Vision• Technology and Services Assessments• Infrastructure, Security and Technology Operations strategy and implementation• Data Center, Network, Cloud, Storage and more• Active Directory and Privileged Access Management• New Build planning and support • Governance and Compliance

Owned and orchestrated the architecture, management and delivery of core infrastructure and application services, helpdesk and frontline user support. Actively engaged with and directed managed service providers and onshore/offshore staff to ensure infrastructure services were designed, engineered, and managed effectively to support critical business functions, and were in compliance with contractual and service level requirements. • Led the operation of all private cloud and physical infrastructures, network, voice, email, backup, desktop, remote access, and additional critical technologies• Directed support of 3rd party SaaS applications and internally developed applications.• Ensured technology services were designed, engineered, and maintained effectively to support critical business functions. • Controlled enterprise technology operations capital and expense budgets, hardware procurement, software licensing and maintenance renewals spend.• Oversaw infrastructure quality control, change management, incident management, problem management and capacity management processes.• Developed enterprise infrastructure projects and programs management portfolio• Worked closely with the Vice President of Cyber Risk Management to prevent, identify, detect, and respond to cyber security incidents.• Worked closely with Vice President of Application Development and Vice President of Project Management to deliver all enterprise technology projects and services

Scottsdale, Az, Us

• Direct business operations and resources for Project Management and Technical Services Groups with 30 direct reports. Provide management oversight of portfolio risk, scope, budgets, resourcing, schedules and delivery performance with services teams. • Account Director and primary point of contact for multibillion dollar services client. Accountable for resource management, portfolio/delivery management, sales enablement and operational/financial metrics.• Provide in-depth understanding of project management methodologies, practices, tools and techniques, mentor and coach project team members. • Develop and implement performance metrics toolsets, utilization and financials forecasting, resource management, coaching and mentoring programs.

Troy, Michigan, Us

• Accountable for full lifecycle management of national professional services engagements, project financials and customer relationships. Implemented best practices and optimized processes to ensure high quality services delivery, financial performance and customer experience. Consistently delivered on time and on budget, with high levels of customer satisfaction.• Assembled and led large and complex enterprise technology projects, drive and coordinate overall services delivery execution on projects ranging from $50k to $22MM.• Build and lead project teams, take ownership for all services delivery, project deliverables and possess technical skills and management credibility beyond question.• Managed risk, cost, planning, scheduling, resources, budgeting, P&L, Statements of Work, change control and delivery team and client relations. • Provided pre-sales guidance to field and qualify consulting opportunities. Develop scope and approach, time, costs and resource estimates, focusing on project management, data center services and large scale infrastructure deployments & integrations.

• Envisioned and implemented ground-up enterprise technology strategy in support of tremendous ongoing growth and expansion for $130 million consumer products design and manufacturing company. Selected and implemented all technology solutions. Established and enforced all company technology policies and procedures.• Overall responsibility for all enterprise technology operations, program and project management, application development, administration, finance, purchasing, security, disaster and risk-mitigation planning and user-support activities ensuring high systems availability and quality of technical services.• Directed internal staff, project teams, vendors, assets and financial resources. Developed and managed all supporting administrative and financial processes and controls.• Negotiated all vendor agreements for significant savings on equipment, consulting and outsourced services.

Provided program management and technical consulting for critical large-scale, high-impact transformative enterprise technology projects that yielded significant productivity gains and operational savings. Consistently delivered on time and on budget.Selected Accomplishments• Directed all technology operations for Phillips, de Pury and Luxembourg Auctioneers. Architected and implemented global infrastructures providing secured, high-availability access to critical auction, financial, CRM and messaging systems, dramatically improving overall business operations. Global launch of web-based Auction Management System, CRM and JD Edwards financials. Managed global technology infrastructures, services and vendor relationships, reducing operational costs by 25% annually. • Program Management of the design and buildout of the Gucci Corporate and Retail systems infrastructures, data center, global voice and data networks for new Manhattan flagship corporate office tower and retail space. Coordinated all technology, engineering and construction project teams for subsequent operational go live and occupation.• Planned and executed the relocation and consolidation of three data centers and three office facilities serving 700 employees into centralized new facilities for LVMH. Responsible for technical and logistics planning, project management and execution for all IT infrastructure and collateral services relocation.

• Business development and primary account management at Goldman Sachs and Lehman Brothers. Provided Sun and Windows technologies support services generating over $17mm in annual revenues.• Negotiated multi-year services contract renewal with Goldman Sachs and Lehman Bros, increased annual revenues by 20%, expanded scope of service offerings by 15%. Oversaw all services delivery teams globally.

Armonk, New York, Ny, Us

• Responsible for all services delivery for multiple critical and high-profile large integration projects and project teams for clients. Provided program management and project planning, team communications, technical consultation, client and vendor relationship management, risk and cost management.• Managed the successful deployment of a 1000-unit desktop, 400-unit laptop, and multiple data centers. Directed replacement of existing network, production and development data centers, application and e-mail services. Supervised over 30 technical specialists, managing $15mm of a $150mm total project budget. • Planned and executed a highly critical relocation and integration of entire IT systems function and warehouse operations for Gucci and Sevrin Timepieces.