• Reduced application bugs/incidents and escalated product queries.• Enhanced ROI by thoroughly monitoring contracts of external software andIT suppliers.• Facilitated as being final escalation point on behalf of 140 internal andover 100,000 external user 3rd line issues.• Designed and deployed transformational projects to England Netballs;membership, ticketing, BI, and IT infrastructure, while directing internalteam and external software vendors.• Supervised planning and evolution of new and existing processes to enhancedata quality.• Resolved technical challenges by coordinating with the executive team andboard to provide innovative solutions within budgetary and timeconstraints.• Delivered crucial BI metrics to structure sport operations and unlock datato help executive and board members to make informed decisions.• Implement existing and new systems to maximise efficiency and productivityby reducing downtime, administration, and support.• Collected data to support business, validate workflows, and identifypotential issues. Administer DR, loss of service or attack within theorganisation and externally.• Prepared business cases supporting change projects from tender processesand negotiations from project conceptualisation to completion.• Delivered solutions to commonwealth games by applying "watch, click, play"principles to help grass roots players and former gamers easily get backinto the sports.• Built a technology infrastructure to managed additional traffic across allplatforms to cope with added demand.• Developed and executed data management strategy, while upgrading reportingand business intelligence reporting.

• Extended systems and completed projects by providing technical vision forboth product infrastructure and internal IT.• Decreased data leakage organisational risk via Microsoft Office 365 DataLeakage Policies to protect sensitive data.• Successfully devised, deployed, and refined the merger of two corporatenetwork companies.• Maintained corporate office network, managing technical resources,assisting internal technical teams, satisfying end users, and heading upIT function with its technical transformative projects.• Spearheaded end-to-end Cyber Essentials and programme.• Coordinated transformative corporate and product systems projects,involving InTune, Office 365, and Telephony systems.• Transformed IT traditions of on-premises server solutions into theMicrosoft Azure cloud in compliance with FCA regulatory and GDPR datarequirements.• Established agreements between the business and software vendors toprovide safe, secure, and reliable system in compliance with strict ITbudgets, FCA regulatory compliance, and GDPR.

• One of the primary implementation consultants that implemented software, websites and payment services for new and existing clients. • Champion of adherence to BSI ISO 27001, BSI ISO 9001, and industry bestpractices.• Research new technologies such as new Windows or Citrix software andimpact on software to resolve issues.• Supported all internal IT systems in areas such as backups, servermanagement, telephony systems, internal network, and websites.• Maintained in-house IT, hosting, cloud solutions, and addressing customertechnical implementations and advanced technical queries.• Resolved complex 3rd line technical issues.• Led Beta implementation programme for new software releases. Liaising with customers, IT,and third parties.• Structured process to enable sales and professional services teams byproviding an automated installer.• Consultant for existing and new software installations for mainsoftware and web portals, while maintaining internal testing, training,research, and development systems.